Lincoln bulletin SSM 52257
What it saysSome 2022-2023 Navigator vehicles built on and before 03-Aug-2023 and equipped with auto fold exterior mirrors may exhibit an intermittent condition with the mirrors not opening completely during vehicle start up. NHTSA’s full summary ↓
Lincoln filed this with NHTSA as a service bulletin dated Feb 13, 2024, received Feb 23, 2024, about the visibility/wiper. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some 2022-2023 Navigator vehicles built on and before 03-Aug-2023 and equipped with auto fold exterior mirrors may exhibit an intermittent condition with the mirrors not opening completely during vehicle start up. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System (FDRS) diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52257 | Service bulletin | Feb 13, 2024 | 10250521 | PDF, 53 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 28 complaints with NHTSA since 2015. 1 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The rear portion of the moonroof on the vehicle, spontaneous imploded while sitting in the parking area in the middle of the night we have video evidence to prove that nothing happened to the vehicle during the night, and it also appears that the moonroof imploded from the inside as it expanded towards the outside of the body
2022 Lincoln Navigator · Structure · filed with NHTSA May 23, 2026 · ODI 11739703
My son was getting into the front passenger door after school today and went he stepped up on the auto running boards it closed on his foot crushing his foot in between the vehicle and running board. The running board would not release.
2023 Lincoln Navigator · Structure · filed with NHTSA Sep 22, 2026 · ODI 11766178
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group16 other manufacturer communications filed against the Lincoln Navigator under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Lincoln list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2358 V2 | Service bulletin | Sep 11, 2026 | Some of the vehicles listed in the Model statement above equipped with one-touch up/down windows may exhibit a condition where a window does… |
| 26U03 | Other | Jun 15, 2026 | Recommended Repair Prior to Sale Update Prior to Sale 26U03 Certain 2025-2026 Model Year Expedition and Navigator Vehicles Driver Door Modul… |
| SSM 54910 | Service bulletin | Jun 9, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does… |
| SSM 54826 | Service bulletin | May 15, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with one-touch up/down front windows may exhibit a condition where a front window does… |
| DDM-26.21.5 | Over-the-air update | May 14, 2026 | Quality improvements include: -Prevents window bounce backs after using the one touch up feature |
| PDM -26.21.5 | Over-the-air update | Apr 17, 2026 | Quality improvements include: -Prevents window bounce backs after using the one touch up feature |
| SSM 54740 | Service bulletin | Apr 13, 2026 | Some 2025-2026 Expedition/Navigator vehicles equipped with power folding mirrors may not have the ability to deactivate the auto-fold mirror… |
| ITRM-26.A04 | Over-the-air update | Apr 10, 2026 | 26C10 Recall remedy -Addresses instances where the trailer lights and trailer brakes may not function |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Lincoln SSM 52257 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52257 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52257 cover?
The manufacturer filed it against 2 model years: 2023 Lincoln Navigator, 2022 Lincoln Navigator. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2022-2023 Navigator: built before 3 Aug 2023 — the build date is on the certification label in the driver’s door jamb.