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Manufacturer communication · Over-the-air update

Lincoln over-the-air update 24-OTA SU 10.2.4 NAUTILUS

What it says"-Adds option to turn off Rear Seat Occupant Alert when popup occurs. -Eliminates potential for persistant chimes over the back up chime speaker - Improves Tire Pressure Monitoring system display smoothness. -Reduced… NHTSA’s full summary ↓

Lincoln filed this with NHTSA as an over-the-air update dated Oct 15, 2024, received Nov 7, 2024 — 1 document under this number: 24-OTA SU 10.2.4 Naut. It names 1 model year (2024). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

"-Adds option to turn off Rear Seat Occupant Alert when popup occurs. -Eliminates potential for persistant chimes over the back up chime speaker - Improves Tire Pressure Monitoring system display smoothness. -Reduced system reboots through improved system stability. - Provides remedy software for customer satisfaction program, updating the Phoenix Accessory Protocol Interface Module to latest version. "

Manufacturer campaign id 24-OTA SU 10.2.4 NAUTILUS Kind Over-the-air update Manufacturer date Oct 15, 2024 Received by NHTSA Nov 7, 2024 Components —

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
24-OTA SU 10.2.4 NautOver-the-air updateOct 15, 202411010247PDF, 59 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Model years it names

Source: as the manufacturer filed them

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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A weekly email, sent only in a week when Lincoln files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.

What owners reported

Source: NHTSA complaint database

Owners of the 1 model year this bulletin names have filed 36 complaints with NHTSA since 2015.

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Lincoln, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Lincoln 24-OTA SU 10.2.4 NAUTILUS a recall?

No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the 24-OTA SU 10.2.4 NAUTILUS repair free?

A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.

Which vehicles does 24-OTA SU 10.2.4 NAUTILUS cover?

The manufacturer filed it against 1 model year: 2024 Lincoln Nautilus. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.