Kia bulletin PS773
What it saysPITSTOP: TECHNICAL OPERATIONS: K4 KIA CONNECT ACTIVATION STATUS - This pitstop provides information regarding the activation status of Connected Car Navigation Cockpit (ccNC) and ccNC Lite head units on some 2025MY K4… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Oct 9, 2024, received Nov 1, 2024, about the electrical system. It names 1 model year (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPITSTOP: TECHNICAL OPERATIONS: K4 KIA CONNECT ACTIVATION STATUS - This pitstop provides information regarding the activation status of Connected Car Navigation Cockpit (ccNC) and ccNC Lite head units on some 2025MY K4 (CL4) vehicles that may show the Activation status: “Provisioned(1)” instead of “PreRDR-shell(3)” on the Kia Connect screen. Vehicles with ccNC and ccNC Lite in the “Provisioned(1)” state will experience issues with activating Kia Connect.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PS773 | Service bulletin | Oct 9, 2024 | 11009554 | PDF, 168 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 54 complaints with NHTSA since 2015. 12 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving in the dark this morning with my eight year old in the backseat, my headlights shut off, my entire dash including my speedometer, warning lights, radio, heat, heated seat and steering wheel, lost electricity
2025 Kia K5 · Electrical System · filed with NHTSA Jan 13, 2026 · ODI 11710809
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group34 other manufacturer communications filed against the Kia K5 under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Kia list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SC307 | Service campaign | Jun 18, 2026 | VOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC307) - This document is the owner notification advising that Kia is conducting a Voluntary… |
| ELE413 | Over-the-air update | Jun 18, 2026 | RELEASE NOTES: OVER-THE-AIR: SOFWARE UPDATE FOR DATA CONNECTIVITY (ELE413) - This Over-the-Air (OTA) software update is designed to update t… |
| SA645 | Service bulletin | Jun 2, 2026 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: BATTERY WIRING HARNESS COVERING INSPECTION / REPLACEMENT (SA645) - This bulletin provides inform… |
| TSB_ELE422 | Service bulletin | May 28, 2026 | TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE. KIA. COM - This bulletin provides information and service proc… |
| TSB_ELE417 | Service bulletin | Apr 14, 2026 | TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infot… |
| TSB_ELE413 | Service bulletin | Mar 20, 2026 | TECHNICAL SERVICE BULLETIN: DCU COMMUNICATION LOGIC IMPROVEMENT - This bulletin provides the procedure to upgrade the Data Connectivity Unit… |
| SA625 | Service bulletin | Sep 10, 2025 | TECHNICAL SERVICE BULLETIN: CCNC – DEALER MODE NETWORK RESET (SA625) - This bulletin provides information to access the ‘Dealer Mode’ functi… |
| PS791 | Other | Aug 22, 2025 | PITSTOP: TECHNICAL OPERATIONS: DCU IDENTIFICATION AND DAIGNOSTIC AID - This Pitstop provides information on identifying the Data Connectivit… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia PS773 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PS773 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does PS773 cover?
The manufacturer filed it against 1 model year: 2025 Kia K5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.