Kia bulletin CS2311A_OWRNSC
What it saysCUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Dec 20, 2023, received Jan 6, 2024, about the structure. It names 4 model years (2018–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia now has an additional vehicle modification available for installation to help deter or thwart attempted thefts. This modification consists of a theft deterrent ignition cylinder protector and will be available to you free of charge for eighteen (18) months from the date of this letter.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CS2311A_OWRNSC | Service bulletin | Dec 20, 2023 | 10247581 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 92 complaints with NHTSA since 2015. 10 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
2019 Kia Rio Hatchback trunk latch failure buzzing actuator but won't open emergency release does not work dealer says not covered under recall #21V622000 which covers the trunk for 4 door 2019 Kia Rio and this appears to be the same or similar issue with the trunk emergency release not opening creating a safety risk
2019 Kia Rio · Structure · filed with NHTSA Apr 21, 2026 · ODI 11732793
My car had been broken into and was attempted to be stolen on December 22, 2022. A few months ago, a neighbor left a note on my car stating that someone was looking through the windows suspiciously. Today, December 12, 2023, my car was stolen from a paid for parking garage at my apartment complex with no cameras.
2019 Kia Rio · Electrical System · filed with NHTSA Dec 12, 2023 · ODI 11559775
Took my car in as the airbag light on the dashboard kept turning on and off— with or without a passenger in the seat. The dealership ran a diagnostic inspection and turns out that the passenger side OCS Mat and ECU are faulty and need to be replaced (DTC codes B176700 and B17672F).
2018 Kia Rio · Electrical System · filed with NHTSA Mar 26, 2026 · ODI 11727369
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group3 other manufacturer communications filed against the Kia Rio under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CS2311 | Service bulletin | Jun 9, 2026 | TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR & DECAL INSTALLATION (CS2311) - This bulletin… |
| CS2312 | Service bulletin | Jun 8, 2026 | CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION (CS2312) - This document is the owner notification advising that Kia is conducting Custom… |
| TSB_BOD314 | Service bulletin | May 31, 2023 | TECHNICAL SERVICE BULLETIN: OVERHEAD CONSOLE SUNGLASS DOOR-LATCH REPAIR - This bulletin provides information to repair the overhead console… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia CS2311A_OWRNSC a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CS2311A_OWRNSC repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does CS2311A_OWRNSC cover?
The manufacturer filed it against 4 model years: 2021 Kia Rio, 2020 Kia Rio, 2019 Kia Rio, 2018 Kia Rio. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.