Infiniti bulletin ITB24-001
What it saysENGINE SUPPORT TOOLS SERVICE INFORMATION A new Engine Support Tool, Engine Support Bracket, and CVT Transmission Jack Adapter are now available to allow the CVT to be removed from the APPLIED VEHICLES without having… NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated Feb 23, 2024, received Mar 8, 2024, about the engine. It names 3 model years (2017–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
ENGINE SUPPORT TOOLS SERVICE INFORMATION A new Engine Support Tool, Engine Support Bracket, and CVT Transmission Jack Adapter are now available to allow the CVT to be removed from the APPLIED VEHICLES without having to remove the engine. The procedure in this bulletin is different from the procedure currently in the ESM, which will be updated with this information at a later date. Please refer to the SERVICE PROCEDURE in this bulletin for information on how to use these new tools: ï· Front Wheel Drive (FWD) â pages 4 - 25 ï· All Wheel Drive (AWD) â pages 26 - 52
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB24-001 | Service bulletin | Feb 23, 2024 | 10251531 | PDF, 1,577 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 150 complaints with NHTSA since 2015. 80 of them name Power Train, Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My vehicle shut down while driving, my safety, the safety of others was very much at risk as the vehicle shut down with no warnings while driving at a very busy time and roads, cars where honking at me, I have not taken the vehicle to the dealer ship as they were just going to run a diagnosis and charge almost $300 dollars for that…
2019 Infiniti QX60 · Engine · filed with NHTSA Jan 8, 2024 · ODI 11564257
I was driving on I-95 north in marryland when e.s.c(electronic stability control)light came on. I stopped at marryland house travel plaza and restarted the engine ,shifted to drive but car didnot and "check engine"light also came. Eventually I bought mass air sensor from dealer and installed it
2017 Infiniti QX60 · Power Train · filed with NHTSA Aug 18, 2020 · ODI 11350166
The contact owns a 2018 Infiniti QX60. The contact stated that upon attempting to start the vehicle, he heard an abnormal sound coming from the engine compartment. The vehicle failed to start. After calling Roadside Assistance, all attempts to jumpstart the vehicle failed.
2018 Infiniti QX60 · Engine · filed with NHTSA Jul 18, 2023 · ODI 11532961
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group4 other manufacturer communications filed against the Infiniti QX60 under the same component group (engine), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ITB25-002 | Service bulletin | Feb 25, 2025 | DRIVABILITY CONCERNS AT HIGHWAY SPEEDS AND ON INCLINES IF YOU CONFIRM A lugging / shutter / judder at highway speeds, especially on slight i… |
| ITB24-001A | Service bulletin | Mar 22, 2024 | ENGINE SUPPORT TOOLS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bu… |
| ITB23-026 | Service bulletin | Nov 6, 2023 | MIL IS ON WITH DTC P0300 STORED IN THE ECM IF YOU CONFIRM The MIL is ON with DTC P0300 for “MULTI CYL MISFIRE” stored in the ECM. ACTIO… |
| ITB23-020 | Service bulletin | Jun 16, 2023 | MIL ON WITH DTC P050B STORED IN THE ECM IF YOU CONFIRM The MIL is ON and DTC P050B COLD START CONTROL is stored in the ECM. ACTION Fol… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti ITB24-001 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ITB24-001 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ITB24-001 cover?
The manufacturer filed it against 3 model years: 2019 Infiniti QX60, 2018 Infiniti QX60, 2017 Infiniti QX60. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.