GMC service campaign N242435600
What it saysCertain vehicles vehicles may require software updates that improve the customer experience and optimize future over-the-air updates. NHTSA’s full summary ↓
GMC filed this with NHTSA as a service campaign dated Sep 4, 2024, about the engine. It names 1 model year (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program - certain vehicles vehicles may require software updates that improve the customer experience and optimize future over-the-air updates. Dealers will perform a comprehensive software update.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242435600 | Service campaign | Sep 4, 2024 | 11007014 | PDF, 482 KB |
What the document itself lists
The manufacturer titles it “N242435600 - Customer Satisfaction Program”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 9500000 | Vehicle Wide Programming ADD: To Program Radio (Includes USB File Transfer) ADD: Set… | 0.5 hrs |
Read by machine from the document NHTSA serves (7 pages), read Sep 30, 2026. A part number is shown only where it matches GMC’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 13 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group6 other manufacturer communications filed against the GMC Hummer EV under the same component group (engine), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252502390 | Service campaign | Jun 2, 2025 | Service Update. Certain vehicles listed above may require software updates that improve the customer experience and optimize future over-th… |
| 23-NA-153 | Service bulletin | May 15, 2025 | The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is… |
| PIT5832S | Service bulletin | Dec 13, 2024 | This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not… |
| 18-NA-073 | Service bulletin | Aug 19, 2024 | This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to… |
| N242439340-01 | Service campaign | Aug 16, 2024 | Customer Satisfaction Program. On certain vehicles, the front electric drive unit may not have passed the end of line test. Dealers are to… |
| 19-NA-237 | Service bulletin | Aug 12, 2024 | This service bulletin explains how to identify possible DEF system contamination. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GMC N242435600 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242435600 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242435600 cover?
The manufacturer filed it against 1 model year: 2024 GMC Hummer EV. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.