Ford bulletin TSB 25-2580
What it saysSome of the vehicles listed in the Model statement above may exhibit steering column shrouds that are misaligned or pushed out. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Dec 8, 2025, received Dec 9, 2025, about the steering. It names 1 model year (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some of the vehicles listed in the Model statement above may exhibit steering column shrouds that are misaligned or pushed out. This may be due to the wiring harness causing interference with the upper and lower shroud connection. Additional Model specification: Equipped with BlueCruise hands free driving system.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 25-2580 | Service bulletin | Dec 8, 2025 | 11026503 | PDF, 191 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 252580A | 2025 Explorer: Secure Wiring Includes Time To Remove And Install Shroud | 0.3 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 109 complaints with NHTSA since 2015. 23 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Gateway module does not work. I've had my 2025 vehicle since 11/21/2024 (over 7 months) and it has never worked. I have not had a safety update since 05/2024 when it was at the factory. There has been many OTA updates and updates that need to be preformed at dealership and have not had any completed.
2025 Ford Explorer · Electrical System · filed with NHTSA Jul 4, 2025 · ODI 11671252
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group6 other manufacturer communications filed against the Ford Explorer under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 55172 | Service bulletin | Sep 15, 2026 | Some 2025 Aviator/Explorer/Police Interceptor Utility vehicles may exhibit a "Steering Assist Fault Service Required" message and diagnostic… |
| TSB 26-2302 | Service bulletin | Jun 30, 2026 | This bulletin supersedes 26-2150. Reason for update: To remove the M6 nut from the part list and remove the Steps to install the M6 nut from… |
| TSB 26-2035 | Service bulletin | Feb 5, 2026 | This TSB supersedes TSB 25-2350 to update the Service Procedure, vehicles affected, and parts list. Some of the vehicles listed in the Model… |
| SSM 54399 | Service bulletin | Nov 25, 2025 | Some 2025 Aviator/Explorer/Police Interceptor Utility vehicles may exhibit diagnostic trouble code (DTC) C1110:56 and/or U3000:96 stored in… |
| TSB 25-2350 | Service bulletin | Jul 25, 2025 | Some of the vehicles listed in the Model statement above may exhibit all of the following conditions: * "Steering Assist Fault Service Requi… |
| TSB 25-2213 | Service bulletin | May 21, 2025 | This article supersedes TSB 25-2121 to update the affected production build dates. Some of the vehicles listed in the Model statement above… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 25-2580 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 25-2580 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 25-2580 cover?
The manufacturer filed it against 1 model year: 2025 Ford Explorer. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2025 Explorer BlueCruise: built on or before 15 May 2025 — the build date is on the certification label in the driver’s door jamb.