Ford bulletin TSB 25-2372
What it saysThis article supersedes TSB 25-2294 to update the vehicle lines affected. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Aug 8, 2025, received Aug 12, 2025, about the forward collision avoidance. It names 3 model years across Ford and Lincoln (2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
This article supersedes TSB 25-2294 to update the vehicle lines affected. Some of the vehicles listed in the Model statement above may exhibit driver assistance feature warning messages displayed in the instrument panel cluster (IPC). Additionally, some modules may store invalid data/lost communication diagnostic trouble codes (DTCs). This may be due to software in the image processing module A (IPMA).
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 25-2372 | Service bulletin | Aug 8, 2025 | 11021798 | PDF, 129 KB |
What the document itself lists
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 252372A | 2025 Explorer/Aviator/Nautilus: Retrieve DTCs Download And Run IPMA Recovery And… | 1.6 hrs |
| 252372B | Additional Time To Perform 360 Degree Camera Alignment (Can Be Claimed With… | 0.4 hrs |
| AP252372C | Actual Time Up To | 1.5 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the adaptive cruise control for the 2025 Explorer →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themFord 1 model year
Lincoln 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 158 complaints with NHTSA since 2015. 69 of them name Forward Collision Avoidance, Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
During a short drive between and roughly 27 miles, the red battery light on the dash display illuminated just as we were turning into the Holiday/Circle K gas station in . No other warnings or messages appeared on the dash, and upon restart after returning to the vehicle, the red battery light did not reappear.
2025 Lincoln Nautilus · Electrical System · filed with NHTSA Aug 28, 2026 · ODI 11760280
I bought the car in December and I was only able to take it out on the road in January, when it started to have problems with the software and brake system. I brought it to the dealer's workshop where I bought it, but they haven't solved anything and they say that the faults the car presents are normal
2025 Ford Explorer · Forward Collision Avoidance · filed with NHTSA Apr 15, 2025 · ODI 11654765
Gateway module does not work. I've had my 2025 vehicle since 11/21/2024 (over 7 months) and it has never worked. I have not had a safety update since 05/2024 when it was at the factory. There has been many OTA updates and updates that need to be preformed at dealership and have not had any completed.
2025 Ford Explorer · Electrical System · filed with NHTSA Jul 4, 2025 · ODI 11671252
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the forward collision avoidance
Source: same model, same component group5 other manufacturer communications filed against these Ford models under the same component group (forward collision avoidance), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 55071 | Service bulletin | Aug 5, 2026 | Some 2025-2026 Aviator/Explorer/Expedition/F-150/Mustang Mach-E/Navigator vehicles may exhibit the hands-free BlueCruise feature intermitten… |
| TSB 25-2422 | Other | Mar 26, 2026 | This article supersedes TSB 25-2372 to update the vehicle symptoms. |
| ACM-25.3.3 | Over-the-air update | Feb 10, 2026 | "25SA2 Recall remedy - Audio Control Module update to address intsances where the pedestrian sounder alert sound may not be generated by the… |
| SSM 54254 | Service bulletin | Sep 29, 2025 | Some 2025 Explorer/Aviator vehicles may exhibit a condition where the instrument panel cluster (IPC) displays an unexpected Watch the Road… |
| TSB 25-2294 | Service bulletin | Jul 1, 2025 | Some of the vehicles listed in the Model statement above may exhibit driver assistance feature warning messages displayed in the instrument… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 25-2372 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 25-2372 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 25-2372 cover?
The manufacturer filed it against 3 model years across 2 brands (Ford and Lincoln): 2025 Ford Explorer, 2025 Lincoln Aviator, 2025 Lincoln Nautilus. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2025 Explorer: built on or before 14 Jul 2025; 2025 Lincoln 2025 Aviator: built on or before 19 May 2025 — the build date is on the certification label in the driver’s door jamb.