Ford bulletin TSB 24-2348
What it saysSome 2020-2024 Escape and 2021-2024 Bronco Sport vehicles may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Oct 30, 2024, received Nov 1, 2024. It names 9 model years (2020–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
Some 2020-2024 Escape and 2021-2024 Bronco Sport vehicles may exhibit a moan noise when the vehicle is driven in reverse (R) in cold weather and/or high humidity.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 24-2348 | Service bulletin | Oct 30, 2024 | 11009564 | PDF, 3,799 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| SZ6Z-2200-A | Brake Pad Clips Kit | — | eBay Motors → |
| W720472-S439 | Brake Caliper Anchor Plate | — | eBay Motors → |
| DG9Z-2C150-B | Rear Reinforced | 1 | eBay Motors → |
| DG9Z-2B486-B | Brake Caliper Spring | 1 | eBay Motors → |
| LX6Z-2C026-D | Rear Brake Disc | 1 | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 242348A | 2020-2024 Escape, 2021-2024 Bronco Sport: Replace The Brake Pads On Both (2) Rear… | 0.9 hrs |
| 242348B | 2020-2024 Escape, 2021-2024 Bronco Sport: Replace The Caliper Bushings, Guide Pins… | 1.4 hrs |
| 242348C | 2020-2024 Escape: Additional Time To Machine Both Rear Disc Brake Rotors On Vehicle… | 0.6 hrs |
| 242348D | 2020-2024 Escape: Additional Time To Replace Both Rear Disc Brake Rotors (Can Be… | 0.2 hrs |
| 242348E | 2021-2024 Bronco Sport: Additional Time To Machine Both Rear Disc Brake Rotors On… | 0.7 hrs |
| 242348F | 2021-2024 Bronco Sport: Additional Time To Replace Both Rear Disc Brake Rotors | 0.4 hrs |
Read by machine from the document NHTSA serves (26 pages), read Sep 30, 2026. A part number is shown only where it matches Ford’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 9 model years this bulletin names have filed 4,386 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 24-2348 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 24-2348 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 24-2348 cover?
The manufacturer filed it against 9 model years: 2024 Ford Bronco Sport, 2023 Ford Bronco Sport, 2022 Ford Bronco Sport, 2021 Ford Bronco Sport, 2024 Ford Escape, 2023 Ford Escape and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: 2021-2022 Bronco Sport: built on or before 23 Sep 2022; 2020-2022 Escape: built 1 Nov 2020 – 29 Aug 2022 — the build date is on the certification label in the driver’s door jamb.