Ford bulletin TSB 23-2281
What it saysHis article supersedes TSB 22-2446 to update the Service Procedure. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Sep 28, 2023, received Oct 3, 2023, about the electrical system. It names 1 model year (2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as NHTSA’s summary states it — build dates and equipment as the manufacturer filed them. The dealer checks the VIN and the build date on the door jamb; a vehicle outside the window is not covered by this bulletin.
his article supersedes TSB 22-2446 to update the Service Procedure. Some 2021 Mustang Mach-E vehicles built on or before 07-Jul-2021 may experience Frunk System Fault Service Required message displayed in the IPC after performing body control module (BCM) update. This may be due to the software in the BCM. To correct the condition, follow the Service Procedure to reprogram the SYNC module (APIM), BCM and front trunk release module (FTRM). NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 23-2281 | Service bulletin | Sep 28, 2023 | 10243473 | PDF, 87 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 353 complaints with NHTSA since 2015. 157 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford Mustang Mach-E, the 17 owners who gave an odometer reading for Electrical System reported it at a median of 30,696 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Was driving 55+ mph on freeway, was told by the car to 'stop safely' Had no accelleration, no power steering, came to a stop at a stop sign, could not shift to neutral to move it
2021 Ford Mustang Mach-E · Electrical System · filed with NHTSA Apr 25, 2022 · ODI 11462062
In depth: 2021 Ford Mustang Mach-E electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group103 other manufacturer communications filed against the Ford Mustang Mach-E under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2442 | Service bulletin | Oct 14, 2026 | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement abov… |
| 26B07 | Other | Sep 24, 2026 | Recommended Repair Prior to Sale Customer Satisfaction Program 26B07 Certain 2021-2025 Model Year F-150 Lightning and Mustang Mach-E Vehicle… |
| TSB 26-2421 | Service bulletin | Sep 18, 2026 | This bulletin updates 25-2622. Reason for update: * Update the Service Procedure to: - Remove Step related connecting a battery charger - Ad… |
| TCU-26.2.12.2.1 | Over-the-air update | Sep 17, 2026 | Quality improvements include: -Addresses a bug that may cause updates to fail |
| TCU-26.2.12.2.2 | Over-the-air update | Sep 16, 2026 | Quality improvements include: -Addresses a bug that may cause updates to fail |
| ECG-26.2.12.3 | Over-the-air update | Sep 16, 2026 | Quality improvements include: -ePrivacy enhancements |
| ECG-26.2.11.4 | Over-the-air update | Sep 11, 2026 | Quality improvements include: - Enhanced system performance, disk usage limits and memory monitoring -Enhanced charge data monitoring |
| SSM 55131 | Service bulletin | Aug 27, 2026 | Some 2025-2026 Aviator/Explorer/Expedition/F-150/Mustang Mach-E/Nautilus/Navigator vehicles may exhibit the hands-free BlueCruise feature in… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 23-2281 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 23-2281 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 23-2281 cover?
The manufacturer filed it against 1 model year: 2021 Ford Mustang Mach-E. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.