Ford bulletin SSM 51882
What it saysSome 2024 Mustang vehicles may exhibit no response on the center display screen after pressing the My Mustang hard button. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Aug 24, 2023, received Sep 3, 2023, about the equipment. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2024 Mustang vehicles may exhibit no response on the center display screen after pressing the My Mustang hard button. The hard button should navigate from any sub menu to the My Mustang home screen. The My Mustang home screen can be accessed by selecting: Features >> My Mustang. This may be due to the SYNC module (APIM) software. Replacement of the APIM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q1 2024. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q1 2024. Monitor OASIS for additional information.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 51882 | Service bulletin | Aug 24, 2023 | 10241602 | PDF, 59 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 85 complaints with NHTSA since 2015. 44 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Ford Mustang. The contact received notification of NHTSA Campaign Number: 24V802000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.
2024 Ford Mustang · Electrical System · filed with NHTSA Jan 21, 2025 · ODI 11637439
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group16 other manufacturer communications filed against the Ford Mustang under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| SSM 52449 | Service bulletin | Apr 16, 2024 | Some 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack… |
| TSB 24-2106 | Service bulletin | Apr 11, 2024 | Some 2022-2023 Mustang convertible vehicles may exhibit a convertible top that requires extra effort to latch. This may be due to the conver… |
| TSB 24-2090 | Service bulletin | Mar 25, 2024 | Some 2024 Mustang vehicles may exhibit water entry into the front foot wells. This may be due to a missed body sealer application at the fac… |
| SSM 52367 | Service bulletin | Mar 18, 2024 | Some 2024 Mustang vehicles built on or before 12-Jan-2024 and equipped with a 2.3L EcoBoost engine may exhibit an inoperative air conditioni… |
| TSB 23-2434 | Service bulletin | Jan 25, 2024 | This article supersedes TSB 23-2302 to update the Service Procedure and Parts List. Some 2024 Mustang vehicles built on or before 04-Dec-202… |
| TSB 23-2433 | Service bulletin | Dec 25, 2023 | Some 2015-2020 Mustang vehicles built on or before 30-Aug-2020 may exhibit a rattle like noise coming from the front seat. This may be due t… |
| SSM 52007 | Service bulletin | Oct 23, 2023 | Some 2024 Mustang vehicles equipped with a 2.3L EcoBoost engine and built on or before 12-Oct-2023 may exhibit an inoperative air conditioni… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 51882 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 51882 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 51882 cover?
The manufacturer filed it against 1 model year: 2024 Ford Mustang. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.