Ford bulletin SSM 52449
What it saysSome 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack on the lower left-hand corner of the IPC display screen. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Apr 16, 2024, received May 3, 2024, about the equipment. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2024 Mustang vehicles equipped with a mid-series instrument panel cluster display screen (minor feature code HCAAT) may exhibit a crack on the lower left-hand corner of the IPC display screen. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS) website. This crack will be internal and cannot be felt. If the crack cannot be felt, this is a warrantable condition and the IPC display screen must be replaced. Refer to Workshop Manual (WSM), Section 413-01. For claiming, use causal part 10D885 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52449 | Service bulletin | Apr 16, 2024 | 10254125 | PDF, 68 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 82 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group15 other manufacturer communications filed against the Ford Mustang under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| TSB 24-2106 | Service bulletin | Apr 11, 2024 | Some 2022-2023 Mustang convertible vehicles may exhibit a convertible top that requires extra effort to latch. This may be due to the conver… |
| SSM 52367 | Service bulletin | Mar 18, 2024 | Some 2024 Mustang vehicles built on or before 12-Jan-2024 and equipped with a 2.3L EcoBoost engine may exhibit an inoperative air conditioni… |
| TSB 23-2434 | Service bulletin | Jan 25, 2024 | This article supersedes TSB 23-2302 to update the Service Procedure and Parts List. Some 2024 Mustang vehicles built on or before 04-Dec-202… |
| TSB 23-2433 | Service bulletin | Dec 25, 2023 | Some 2015-2020 Mustang vehicles built on or before 30-Aug-2020 may exhibit a rattle like noise coming from the front seat. This may be due t… |
| SSM 52026 | Service bulletin | Oct 30, 2023 | Some 2024 Mustang vehicles may exhibit an illuminated MIL with DTC P059F stored in the powertrain control module (PCM). This may be due to a… |
| TSB 23-2334 | Service bulletin | Oct 27, 2023 | This article supersedes TSB 21-2220 to update the model years affected and part list. Some 2018-2024 Mustang coupe vehicles may exhibit a sa… |
| SSM 52006 | Service bulletin | Oct 23, 2023 | Some 2024 Mustang vehicles may exhibit an inoperative air conditioning (a/c) system. Diagnostic trouble codes (DTCs) B3A1B and/or P0534 may… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52449 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52449 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52449 cover?
The manufacturer filed it against 1 model year: 2024 Ford Mustang. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.