Ford bulletin SAN Vol1 Issue2
What it saysThe Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, or GSB, or other electronic communication. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Oct 2, 2023, received Nov 2, 2023, about the equipment. It names 8 model years across Ford and Lincoln (2018–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThe Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, or GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SAN Vol1 Issue2 | Service bulletin | Oct 2, 2023 | 10244704 | PDF, 316 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themLincoln 4 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 1,733 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group28 other manufacturer communications filed against these Ford models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 52476 | Service bulletin | Apr 24, 2024 | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory install… |
| 22M03 S1 | Service bulletin | Apr 12, 2024 | Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or… |
| 23B90 | Service bulletin | Mar 22, 2024 | Customer Satisfaction Program 23B90 Certain 2023 Model Year Expedition Vehicles - Missing Rear Cargo Mat |
| OTAPU102410CHAUE | Service bulletin | Mar 16, 2024 | Quality Improvements include: - Fix the no audio out of random speakers issue. |
| TSB 24-2028 | Service bulletin | Mar 11, 2024 | This article supersedes 23-2266 to update the vehicle model years affected to include 2024 model year. Some 2022-2024 Expedition/Navigator v… |
| SSM 52326 | Service bulletin | Mar 4, 2024 | Some 2022-2023 Expedition/Navigator built on or before 20-Apr-2023 equipped with SYNC 4 may experience SiriusXM® 360L missing one or more of… |
| SSM 52272 | Service bulletin | Feb 16, 2024 | Some 2023 Navigator vehicles may exhibit a heated seat switch/center display screen mismatch indicating heated seat temp level. Inform custo… |
| SSM 52241 | Service bulletin | Feb 7, 2024 | Some 2022-2024 Expedition vehicles equipped with an analog camera and a 12 inch center display screen may exhibit a rear camera image that t… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SAN Vol1 Issue2 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SAN Vol1 Issue2 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SAN Vol1 Issue2 cover?
The manufacturer filed it against 8 model years across 2 brands (Ford and Lincoln): 2021 Ford Expedition, 2020 Ford Expedition, 2019 Ford Expedition, 2018 Ford Expedition, 2021 Lincoln Navigator, 2020 Lincoln Navigator and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.