Ford bulletin OTA24PU0102CSUFX
What it saysSoftware Update 24-PU0102-CHG-SUFX for 2021-2023 MY Mach E vehicles is now available. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Feb 7, 2024, received Mar 7, 2024, about the electrical system. It names 3 model years (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSoftware Update 24-PU0102-CHG-SUFX for 2021-2023 MY Mach E vehicles is now available. Quality Improvements include: - Improved robustness in alignment of turtle light display to reduced power event. - Improved AC Charge process reporting accuracy - Improves HV Battery Charging experience. - Robustness actions for DC Fast Charge: charging and diagnostics. - Improvements to On Demand Preconditioning. - The customer is instructed to exit the vehicle when a battery hazard is detected. - Adds torque to front drive unit to help whine at 30- 70 mph coast condition - Corrects software issue relating to charging which may occur after the BCCM receives an Over The Air (OTA) update. - Corrects ABS cal files
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| OTA24PU0102CSUFX | Service bulletin | Feb 7, 2024 | 10251493 | PDF, 84 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 120 complaints with NHTSA since 2015. 19 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2022 Ford Mustang. The contact stated that after being stored in the brand-new garage with concrete flooring, the vehicle failed to start without warning. The vehicle was towed to the local dealer, where it was diagnosed that the soy-based wires had been damaged by rodents.
2022 Ford Mustang · Electrical System · filed with NHTSA Mar 27, 2025 · ODI 11651109
Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem
2021 Ford Mustang · Electrical System · filed with NHTSA Dec 21, 2023 · ODI 11561274
While backing up back up camera suddenly went to a blue screen unable to see anything
2023 Ford Mustang · Electrical System · filed with NHTSA Mar 31, 2026 · ODI 11728230
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group51 other manufacturer communications filed against the Ford Mustang under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26-2431 v2 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2226. Reason for update: update the Service procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with new Ford D… |
| TSB 26-2442 | Service bulletin | Oct 14, 2026 | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement abov… |
| SSM 55237 | Service bulletin | Oct 12, 2026 | Some 2025-2026 Mustang GTD vehicles built on or before 28-Sep-2026 may exhibit one or more of the following hydraulic system warning message… |
| TCU-26.2.12.2.2 | Over-the-air update | Sep 16, 2026 | Quality improvements include: -Addresses a bug that may cause updates to fail |
| ECG-26.2.12.3 | Over-the-air update | Sep 16, 2026 | Quality improvements include: -ePrivacy enhancements |
| SSM 55118 | Service bulletin | Aug 25, 2026 | Some of the following vehicles: * 2023-2025 F-Super Duty built on or before 02-Feb-2025 * 2024-2026 Ranger/Bronco/Mustang * 2024-2025 F-15… |
| SSM 55031 | Service bulletin | Jul 23, 2026 | Some 2021-2026 Ford/Lincoln vehicles may exhibit various symptoms including but not limited to the auto start/stop system not operating as i… |
| SSM 55021 | Service bulletin | Jul 20, 2026 | Some 2025-2026 Bronco/Bronco Sport/Corsair/F-150/F-Super Duty/Maverick/Mustang/Mustang Mach-E/Ranger vehicles may exhibit a no audio/sound c… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford OTA24PU0102CSUFX a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the OTA24PU0102CSUFX repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does OTA24PU0102CSUFX cover?
The manufacturer filed it against 3 model years: 2023 Ford Mustang, 2022 Ford Mustang, 2021 Ford Mustang. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.