Fiat bulletin 23-021-26
What it saysBroken Exterior Driver And/Or Passenger Door Handles XB2 Warranty Extension Customers may comment the following: One or both exterior door handles are broken. NHTSA’s full summary ↓
Fiat filed this with NHTSA as a service bulletin dated Jun 4, 2026, received Jun 16, 2026, about the structure. It names 4 model years (2016–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationBroken Exterior Driver And/Or Passenger Door Handles XB2 Warranty Extension Customers may comment the following: ● One or both exterior door handles are broken. This bulletin involves replacing one or both exterior door handles.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-021-26 | Service bulletin | Jun 4, 2026 | 11033871 |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68069942AC | Handle, Front Door | — | eBay Motors → |
| 68069943AC | Handle, Front Door | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 23-42-15-9C | Exterior Door Handle - (Replace One) (1 - Semi-Skilled) 6 - Electrical and Body Systems | 0.4 hrs |
| 23-42-15-9D | Exterior Door Handles - (Replace Both) (1 - Semi-Skilled) 6 - Electrical and Body… | 0.7 hrs |
| 08-00-01-51 | 12-Volt Battery Disconnect / Connect – PHEV | 0.4 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 29, 2026. A part number is shown only where it matches Fiat’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2019 500 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 36 complaints with NHTSA since 2015. 3 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2017 Fiat 500. The contact stated that the driver's side and passenger's side door handles fractured and detached from the inner side of the handle. The contact called the local dealer, but the vehicle was not diagnosed or repaired.
2017 Fiat 500 · Structure · filed with NHTSA Jan 2, 2024 · ODI 11562997
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group3 other manufacturer communications filed against the Fiat 500 under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 31-001-25 | Service bulletin | Aug 16, 2025 | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas o… |
| 31-001-24 | Service bulletin | Jul 24, 2024 | "Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas… |
| 2309223 | Service bulletin | Aug 25, 2023 | Underbody Aerodynamic Cover Missing Underbody aerodynamic cover missing. This bulletin involves inspecting and possibly installing the unde… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Fiat, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Fiat 23-021-26 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-021-26 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 23-021-26 cover?
The manufacturer filed it against 4 model years: 2019 Fiat 500, 2018 Fiat 500, 2017 Fiat 500, 2016 Fiat 500. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.