Stellantis bulletin 19-003-24 REV. A
What it says"Loss of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C2217-00 - Electric Power Steering… NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Dec 5, 2024, received Dec 10, 2024, about the steering — 2 documents under this number: 19-003-24 and 1 more. It names 3 model years across Dodge and Chrysler (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Dodge · Chrysler.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
"Loss of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● C2217-00 - Electric Power Steering Module Internal. The customer may comment on the following: ● Loss of power steering and Electric Power Steering (EPS) lamp on in the Instrument Panel Cluster (IPC). This bulletin involves replacing the steering gear assembly and performing an alignment"
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 19-003-24 REV. A | Service bulletin | Dec 5, 2024 | 11011726 | not found |
| 19-003-24 | Service bulletin | Dec 4, 2024 | 11011757 | PDF, 137 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| 68594292AB | Gear Assy-Steering | — | eBay Motors → |
| 68594293AB | Gear Assy-Steering | — | eBay Motors → |
| 68594294AB | Gear Assy-Steering | — | eBay Motors → |
| 68594299AB | Gear Assy-Steering | — | eBay Motors → |
| 06511398AA | Hex Lock-M14 X | — | eBay Motors → |
| 06512111AA | Lower Control Arm Bolt | — | eBay Motors → |
| 06511971AA | Lower Control Arm Nut | — | eBay Motors → |
| 06104414AA | Shear Bracket Bolts | — | eBay Motors → |
| 06512602AA | Sway Bar Link Nuts | — | eBay Motors → |
| 06511822AA | Cradle to Body Mount | — | eBay Motors → |
| 68671283AA | Halfshaft Nuts RU Only | — | eBay Motors → |
| 06509298AA | Halfshaft Nuts WD Only | — | eBay Motors → |
| 68271967AA | Exhaust Gasket RU Only | — | eBay Motors → |
| 06511823AA | Rear Cradle Bolts RU Only | — | eBay Motors → |
Labour operations and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 19-00-05-9C | Gear, Steering - Replace (WD Only) (2 - Skilled) 19 - Steering | 4.8 hrs |
| 19-00-05-9D | Gear, Steering - Replace (RU Only) (2 - Skilled) 19 - Steering | 3.9 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Stellantis’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themDodge 1 model year
Chrysler 2 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 84 complaints with NHTSA since 2015. 25 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
We purchased our 2024 Pacifica Pinnacle AWD new in July of 2024. The vehicle currently has 9,600 miles on it, and the issue has been present since it was new. We have experienced continuous issues while driving the vehicle at highway speeds, with the steering exhibiting a gap in responsiveness.
2024 Chrysler Pacifica · Steering · filed with NHTSA Sep 11, 2025
As prior reported I am the owner of a 2024 Chrysler Pacifica that has a known safety defect in the rear sliding doors that is impossible to disable. This issue also cases parasitic draw strain on the battery that can completely disable the vehicle.
2024 Chrysler Pacifica · Electrical System · filed with NHTSA Feb 3, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the steering
Source: same model, same component group7 other manufacturer communications filed against these Stellantis models under the same component group (steering), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100924 | Service bulletin | Sep 24, 2026 | EPS BSR with Steering input. Check the Strut bearings, Strut mounts, or similar suspension components prior to replacing Steering Gears. Pre… |
| 19-007-25 | Service bulletin | Oct 22, 2025 | Loss Of Electric Power Steering Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set t… |
| 105646 | Service bulletin | Oct 9, 2025 | MODULE - STEERING CONTROL & COLUMN |
| 19-003-25 | Service bulletin | Apr 1, 2025 | "Steering Wheel Not Centered Customers may comment on the following: ● The steering wheel is off center. REPAIR SUMMARY: This bulletin invol… |
| 101327 | Service bulletin | Nov 12, 2024 | GEAR - RACK AND PINION |
| 101290 | Service bulletin | Nov 12, 2024 | GEAR - RACK AND PINION |
| 9100362 | Service bulletin | Jul 2, 2024 | MODULE Steering Control Before replacing the steering column control module (SCCM), please follow these steps: 1.- Make sure all the switche… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Dodge and Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis 19-003-24 REV. A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 19-003-24 REV. A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 19-003-24 REV. A cover?
The manufacturer filed it against 3 model years across 2 brands (Dodge and Chrysler): 2024 Chrysler Pacifica, 2024 Chrysler Voyager, 2024 Dodge Durango. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built 30 Apr 2024 – 14 May 2024; built 12 Apr 2024 – 29 Jun 2024 — the build date is on the certification label in the driver’s door jamb.