GM service campaign N242435631
What it saysCertain model years and vehicle may have a condition where the battery is at risk for a drain following an over-the-air update. NHTSA’s full summary ↓
GM filed this with NHTSA as a service campaign dated Jul 23, 2024, about the electrical system. It names 3 model years across Chevrolet and GMC (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Customer Satisfaction Program - Certain model years and vehicle may have a condition where the battery is at risk for a drain following an over-the-air update. Dealers are to reprogram the serial data gateway module and the radio.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242435631 | Service campaign | Jul 23, 2024 | 11005186 | PDF, 456 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 2 model years
GMC 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 295 complaints with NHTSA since 2015. 50 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The engine light comes on and then the rpm's drop to 35 and a notification comes up that says "reduced acceleration. driving with caution". If I stop and turn of the vehicle and restart the rpm's will be better but the truck still seems to have a difficult time increasing in rpm's and accelerating gears.
2024 Chevrolet Suburban · Electrical System · filed with NHTSA Aug 18, 2025 · ODI 11681402
Today while exiting an off ramp. I stopped for traffic signal. Truck immediately lost power and shifted to neutral. I placed my 4 ways 1. Put the people back in park restarted the ignition truck fired up. This is concerning as i've never had a vehicle with five thousand miles brand new shut off on me
2024 GMC Yukon · Electrical System · filed with NHTSA Mar 15, 2025 · ODI 11648515
On one morning w/20 something temperature, Tahoe started and immediately shut down. When restarted, multiple malfunction lights were lit: engine, ABS/brake, steering column, traction control, etc.
2024 Chevrolet Tahoe · Electrical System · filed with NHTSA Mar 26, 2025 · ODI 11650770
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group157 other manufacturer communications filed against these GM models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| 25-NA-119 | Service bulletin | May 9, 2025 | This service bulletin provides information on the Service Safety Restraint Message displayed on the DIC Airbag malfunction indicator illumin… |
| 25-NA-085 | Service bulletin | May 9, 2025 | This service bulletin provides information on software related issues and provides technicians information to update the radio software to t… |
| 22-NA-242 | Service bulletin | Apr 24, 2025 | This warranty administration bulletin provides information for dealers/technicians on System Reset and Connector Reconnect Labor Code Number… |
| 24-NA-113 | Service bulletin | Apr 23, 2025 | This service bulletin provides information for dealers/technicians on Vehicle Wide Programming Instructions. |
| 25-NA-099 | Service bulletin | Apr 22, 2025 | This bulletin advises the tech to refer to a procedure in SI to aid in diagnosing a possible wiring concern. |
| 25-NA-097 | Service bulletin | Apr 17, 2025 | This service Bulletin provides information on the correction of that one or more Tire Pressure Monitor Sensor (TPMS) showing dashes after re… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N242435631 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242435631 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242435631 cover?
The manufacturer filed it against 3 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Suburban, 2024 Chevrolet Tahoe, 2024 GMC Yukon. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.