GM bulletin N23-241156
What it says'(There may be future updates under this same release number.) Your vehicle keeps getting better. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Sep 13, 2023, received Aug 4, 2023, about the electrical system — 6 documents under this number. It names 15 model years across Chevrolet, GMC and Cadillac (2021–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication'(There may be future updates under this same release number.) Your vehicle keeps getting better. This vehicle software update includes the following: Refinements ⢠ââUpdates made to the overall vehicle software update processâ. Better Never Stopsâ¢
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N23-241156 | Service bulletin | Sep 13, 2023 | 10243572 | PDF, 93 KB |
| N23-241156 | Service bulletin | Aug 16, 2023 | 10241223 | PDF, 93 KB |
| N23-241156 | Service bulletin | Aug 10, 2023 | 10241209 | PDF, 93 KB |
| N23-241156 | Service bulletin | Aug 10, 2023 | 10240723 | PDF, 92 KB |
| N23-241156 | Service bulletin | Aug 7, 2023 | 10240716 | PDF, 92 KB |
| N23-241156 | Service bulletin | Aug 1, 2023 | 10240451 | PDF, 91 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themChevrolet 5 model years
GMC 4 model years
Cadillac 6 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 15 model years this bulletin names have filed 4,570 complaints with NHTSA since 2015. 646 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Chevrolet Silverado, the 14 owners who gave an odometer reading for Electrical System reported it at a median of 51,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Electrical component- Dashboard is constantly glitching, blue-tooth will not connect properly, electrical appears to turn off randomly while driving to the point we have to pullover because it appears and feels like the truck is turning off. Power step running boards malfunction- They don't open or close when they are supposed to.
2022 GMC Sierra · Electrical System · filed with NHTSA Nov 10, 2022 · ODI 11493129
Truck has died going down the road at 40mph. Also have electrical issues with radio..running boards opening going down the road. No sound from radio, signals ...no connections to google on star lost. Radio screen half of screen shuts off. Front crash sensors go off with noting in front of vehicle...loss of cameras no connection.
2023 GMC Sierra · Electrical System · filed with NHTSA Sep 16, 2023 · ODI 11544881
The contact owns a 2021 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the vehicle idled and loss power. The contact detected a smoke odor and smoke came inside the vehicle from the rear seats. The service ESC, traction control, forward collision, and engine warning lights were illuminated.
2021 Chevrolet Tahoe · Electrical System · filed with NHTSA Apr 19, 2021 · ODI 11412837
In depth: 2023 Chevrolet Silverado electrical problems → · 2022 Chevrolet Silverado electrical problems → · 2021 Chevrolet Tahoe electrical problems → · 2023 GMC Sierra electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group294 other manufacturer communications filed against these GM models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262565450 | Service campaign | Oct 26, 2026 | Customer Satisfaction Program. Certain vehicles listed above may have a condition in which remanufactured high voltage battery packs were b… |
| N252529080 | Service campaign | Apr 1, 2026 | Service Update. Certain vehicles listed above may be missing a high voltage header plug on the RESS battery pack drive motor connector. Dea… |
| N252515590 | Service campaign | Jan 27, 2026 | Certain vehicles listed above, may have a condition in which the body-to-chassis ground strap may be corroded. Dealers will replace the grou… |
| 18-NA-180 | Service bulletin | Sep 4, 2025 | This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information. |
| 25-NA-021 | Service bulletin | Jun 7, 2025 | This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3. |
| 25-NA-153 | Service bulletin | Jun 5, 2025 | This informational bulletin provides Information on Rear Upper Body Structure Auxiliary Lamp Will Not Turn ON. |
| 22-NA-083 | Service bulletin | May 17, 2025 | This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty. |
| 25-NA-131 | Service bulletin | May 17, 2025 | This Service bulletin provides information on the heated seats warming up when the vehicle is started but soon cooling off and the heated se… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N23-241156 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N23-241156 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does N23-241156 cover?
The manufacturer filed it against 15 model years across 3 brands (Chevrolet, GMC and Cadillac): 2023 Cadillac CT4, 2021 Cadillac CT4, 2023 Cadillac CT5, 2021 Cadillac CT5, 2023 Cadillac Escalade, 2021 Cadillac Escalade and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.