GM bulletin N23-2411312
What it says'(There may be future updates under this same release number.) Your vehicle keeps getting better. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Sep 5, 2023, received Sep 8, 2023, about the back over prevention — 2 documents under this number. It names 2 model years across Chevrolet and GMC (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication'(There may be future updates under this same release number.) Your vehicle keeps getting better. This software update includes the following, if your vehicle is equipped: Refinements: ⢠Updates made to the infotainment functionality to provide towing/trailering guidelines. ⢠A variety of other minor software updates to make your driving and in-vehicle experience better. Better Never Stopsâ¢
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N23-2411312 | Service bulletin | Sep 5, 2023 | 10242081 | PDF, 92 KB |
| N23-2411312 | Service bulletin | Sep 5, 2023 | 10242079 | PDF, 94 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themChevrolet 1 model year
GMC 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 200 complaints with NHTSA since 2015. 64 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While driving the blindside indicators will come on when nothing is there. The window switches and door lock button on the driver side door will not work when the blindside indicators are on. Also the light on the door lock button turns on and off randomly when the indicators are on with nothing there.
2023 Chevrolet Colorado · Electrical System · filed with NHTSA Dec 9, 2023 · ODI 11559287
The theft alarm has gone off five times since I purchased the vehicle in September, dealership has been noted and has been in there for it and still goes off. Display screen froze up and did not reset until I was done driving and the vehicle was turned off for a while.
2023 GMC Canyon · Electrical System · filed with NHTSA Mar 7, 2024 · ODI 11575942
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the back over prevention
Source: same model, same component group7 other manufacturer communications filed against these GM models under the same component group (back over prevention), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIT6135 | Service bulletin | Mar 19, 2024 | This Preliminary information communicates to dealership technicians and GM Customers that GM is aware of this issue and working on a permane… |
| PIT6075 | Service bulletin | Oct 17, 2023 | This Preliminary Information communicates correction of a software anomaly causing a brake system code to store. |
| N23-2411311 | Service bulletin | Sep 5, 2023 | (There may be future updates under this same release number.) Your vehicle keeps getting better. This software update includes the follow… |
| PIT6047B | Service bulletin | Aug 17, 2023 | This Preliminary information communicates to dealership technicians to create a USB file that will have the radio ignore the BCM message for… |
| PIT6018C | Service bulletin | Aug 8, 2023 | This Preliminary information communicates the possibility of a resetting of some information modules prior to delivery. |
| PIT6018A | Service bulletin | Jul 26, 2023 | This Preliminary information communicates the possibility of a resetting of some information modules prior to delivery. |
| PIT6027 | Service bulletin | Jun 1, 2023 | This Preliminary information communicates that there is no software compatible with the accessory keypads. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM N23-2411312 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N23-2411312 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does N23-2411312 cover?
The manufacturer filed it against 2 model years across 2 brands (Chevrolet and GMC): 2023 Chevrolet Colorado, 2023 GMC Canyon. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.