Chevrolet bulletin 24-NA-093
What it saysThis service bulletin provides New Model Features information on the new 2024 Chevrolet Equinox EV. NHTSA’s full summary ↓
Chevrolet filed this with NHTSA as a service bulletin dated May 28, 2024, received Jun 18, 2024, about the power train. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides New Model Features information on the new 2024 Chevrolet Equinox EV.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24-NA-093 | Service bulletin | May 28, 2024 | 11001833 | PDF, 826 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 192 complaints with NHTSA since 2015. 25 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Component Malfunction and Availability for Inspection: The vehicle’s infotainment system is critically malfunctioning and poses a serious safety threat. The issue has persisted despite four service attempts, and GM refuses to repair it. The vehicle is available for inspection upon request.
2024 Chevrolet Equinox · Electrical System · filed with NHTSA Apr 5, 2025 · ODI 11652982
Report of Dangerous Rental Vehicle and Serious Safety Incident – Rental Agreement #289216922 I am submitting this report to formally document a serious safety issue involving a rental vehicle I received from Avis in May 2024.
2024 Chevrolet Equinox · Wheels · filed with NHTSA Jun 29, 2025 · ODI 11670063
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group51 other manufacturer communications filed against the Chevrolet Equinox under the same component group (power train), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N252502890-01 | Service campaign | Aug 20, 2026 | Certain vehicles may have a condition in which the internal differential nut was cross threaded or missing during assembly. Dealers will rev… |
| N242471460-01 | Service campaign | Aug 20, 2026 | Certain vehicles may have been built with an Electric Drive Unit mounting bolt that is too long, causing damage to the Drive Unit case. Deal… |
| PIE0814B | Service bulletin | May 7, 2025 | This engineering information (EI) closure ends the need for requesting further information from technicians in regard to the Service AWD Lam… |
| PIP6036A | Service bulletin | Apr 2, 2025 | This Preliminary information communicates diagnostic aids for a surge or fishbite concern |
| 25-NA-001 | Service bulletin | Mar 13, 2025 | This service bulletin provides repair information to correct a customer concern of a transmission fluid leak. |
| PIE0814A | Service bulletin | Mar 12, 2025 | This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer lis… |
| PIP5966A | Service bulletin | Mar 2, 2025 | This Preliminary information communicates Diagnostic aids for a no start or DTC'S following a transmission replacement |
| PIP5981D | Service bulletin | Feb 26, 2025 | This Preliminary information communicates ordering process for the front and rear drive units are on restriction for all listed EV vehicles… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Chevrolet 24-NA-093 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24-NA-093 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 24-NA-093 cover?
The manufacturer filed it against 1 model year: 2024 Chevrolet Equinox. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.