Cadillac service campaign N242449880
What it saysCertain 2024 model year Cadillac XT5 and XT6 vehicles may have a condition where the left interior rear door may not have paint applied. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service campaign dated Jun 25, 2024. It names 2 model years (2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
Certain 2024 model year Cadillac XT5 and XT6 vehicles may have a condition where the left interior rear door may not have paint applied. Dealers are to inspect, and if necessary, recoat the inner rear door.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N242449880 | Service campaign | Jun 25, 2024 | 11002207 | PDF, 170 KB |
What the document itself lists
The manufacturer titles it “N242449880 - Service Update”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 9107496 | Recoat Inner Rear Door (includes inspection) LYRIQ XT5 XT6 ADD: With Tint… | 2.5 hrs |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Cadillac’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 25 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N242449880 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N242449880 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N242449880 cover?
The manufacturer filed it against 2 model years: 2024 Cadillac XT5, 2024 Cadillac XT6. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.