Cadillac service campaign N232428240
Cadillac filed this with NHTSA as a service campaign dated Mar 12, 2025, received Mar 8, 2024, about the latches/locks/linkages — 5 documents under this number. It names 3 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis message is to inform dealers that Customer Satisfaction Program N232428240, released on March 7, 2024 through GM GlobalConnect Message GCUS-3-3167, is being temporarily suspended. Involved vehicle status in IVH will be temporarily changed from “Open� to “Manually Closed�. Dealers will be notified when repairs can be resumed. We apologize for any inconvenience this situation may cause.
Documents filed under this number
| Document | Kind | Dated | NHTSA id |
|---|---|---|---|
| N232428240 | Service campaign | Mar 12, 2025 | 11015586 |
| N232428240 | Service bulletin | Apr 10, 2024 | 10253009 |
| N232428240 | Service bulletin | Apr 3, 2024 | 10252601 |
| N232428240 | Service bulletin | Mar 27, 2024 | 10252113 |
| N232428240 | Service bulletin | Mar 7, 2024 | 10251528 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Cadillac Redundant Lyriq.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N232428240 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N232428240 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N232428240 cover?
The manufacturer filed it against 3 model years: 2024 Cadillac Lyriq, 2023 Cadillac Lyriq, 2024 Cadillac Redundant Lyriq. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.