Cadillac service campaign N232428240
What it saysThis message is to inform dealers that Customer Satisfaction Program N232428240, released on March 7, 2024 through GM GlobalConnect Message GCUS-3-3167, is being temporarily suspended. NHTSA’s full summary ↓
Cadillac filed this with NHTSA as a service campaign dated Mar 12, 2025, received Mar 8, 2024, about the latches/locks/linkages — 5 documents under this number. It names 3 model years (2023–2024). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
This message is to inform dealers that Customer Satisfaction Program N232428240, released on March 7, 2024 through GM GlobalConnect Message GCUS-3-3167, is being temporarily suspended. Involved vehicle status in IVH will be temporarily changed from “Open” to “Manually Closed”. Dealers will be notified when repairs can be resumed. We apologize for any inconvenience this situation may cause.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| N232428240 | Service campaign | Mar 12, 2025 | 11015586 | PDF, 64 KB |
| N232428240 | Service bulletin | Apr 10, 2024 | 10253009 | PDF, 149 KB |
| N232428240 | Service bulletin | Apr 3, 2024 | 10252601 | PDF, 149 KB |
| N232428240 | Service bulletin | Mar 27, 2024 | 10252113 | PDF, 150 KB |
| N232428240 | Service bulletin | Mar 7, 2024 | 10251528 | PDF, 100 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Cadillac Redundant Lyriq.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 113 complaints with NHTSA since 2015. 35 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen.
2023 Cadillac Lyriq · Electrical System · filed with NHTSA Dec 11, 2024 · ODI 11630145
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the latches/locks/linkages
Source: same model, same component group4 other manufacturer communications filed against these Cadillac models under the same component group (latches/locks/linkages), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 18-NA-279 | Service bulletin | Jul 26, 2024 | This service bulletin provides information for dealers/technicians on the process to disable and enable passive unlocking. |
| N232428240-03 | Service campaign | May 15, 2024 | Customer Satisfaction Program - Certain vehicles may have a condition in which the instrument panel center storage compartment does not func… |
| N242440290 | Service bulletin | Apr 18, 2024 | Service Update - Certain vehicles may have water intrusion in the liftgate and or rear cargo area. Dealers will inspect for water leak and… |
| PIC6491A | Service bulletin | Jul 12, 2023 | This Preliminary information communicates That a service door latch system message maybe displayed with no related DTC's. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Cadillac N232428240 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the N232428240 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does N232428240 cover?
The manufacturer filed it against 3 model years: 2024 Cadillac Lyriq, 2023 Cadillac Lyriq, 2024 Cadillac Redundant Lyriq. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.