BMW bulletin B612424
What it saysSmall debris may accumulate inside the volume control thumbwheel of the iDrive Controller. NHTSA’s full summary ↓
BMW filed this with NHTSA as a service bulletin dated Oct 10, 2024, received Oct 19, 2024. It names 3 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next BMW bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSmall debris may accumulate inside the volume control thumbwheel of the iDrive Controller. Existing gaps between the glass application and the light guide could allow external debris to enter inside the volume thumbwheel under normal usage. This debris can be seen through the crystal volume thumbwheel, giving the appearance of a cosmetic defect with the thumbwheel itself. Active lighting makes this debris more visible when illuminated. This could make the false illusion of a cosmetically defective volume thumbwheel more visible (many small dark spots or streaks).
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| B612424 | Service bulletin | Oct 10, 2024 | 11008996 | PDF, 1,409 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new BMW bulletins for one of these models
A weekly email, sent only in a week when BMW files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 60 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for BMW, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is BMW B612424 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the B612424 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every BMW warranty extension on file lists the ones BMW has filed.
Which vehicles does B612424 cover?
The manufacturer filed it against 3 model years: 2024 BMW 5 Series, 2024 BMW 7 Series, 2024 BMW iX. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.