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Manufacturer communication · Service bulletin

BMW bulletin B510723

What it saysThis bulletin outlines known areas of upper and lower tailgate functionality, operational noise, or static noise for the vehicles listed above. NHTSA’s full summary ↓

BMW filed this with NHTSA as a service bulletin dated Mar 21, 2025, received Mar 24, 2025, about the structure. It names 3 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

This bulletin outlines known areas of upper and lower tailgate functionality, operational noise, or static noise for the vehicles listed above. It serves only as a diagnostic resource in troubleshooting complaints from the tailgate area. This bulletin and the associated attachment are designed to provide one single diagnostic resource for troubleshooting all known issues related to the tailgate of the BMW Sports Activity Vehicles/Coupes (SAV/SAC) which have quality improvement measures already in place.

Kind Service bulletin Manufacturer date Mar 21, 2025 Received by NHTSA Mar 24, 2025 Components Structure

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
B510723Service bulletinMar 21, 202511015856PDF, 1,759 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

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Model years it names

Source: as the manufacturer filed them

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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A weekly email, sent only in a week when BMW files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.

What owners reported

Source: NHTSA complaint database

Owners of the 3 model years this bulletin names have filed 216 complaints with NHTSA since 2015.

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the structure

Source: same model, same component group

33 other manufacturer communications filed against these BMW models under the same component group (structure), newest first. The eight newest are listed; the rest are on the BMW list.

NumberKindDatedNHTSA’s summary
0064520200Service campaignSep 30, 2026A small number of vehicles were produced without the evaporator condensate drain hose being installed. This is not immediately apparent to t…
0061860900Service campaignSep 9, 2026Although the rear bumper is not equipped with a rear fog light, the Park Distance Control (PDC) wiringharness includes an unused fog light c…
B010226DCSOtherAug 28, 2026BMW Notice of the Court’s Final Approval for Shark-Fin Antenna Settlement (X3, X4, X5, X6, X7)
B010226Service bulletinAug 25, 2026Rear Roof Antenna Shark Fin Cover Sealing Issue
0051480600Service campaignJul 10, 2026In the affected vehicles, an incorrect screwlocking device (circled) may have been usedfor the mounting bolts of the door latch locks.
6520900300Warranty extensionMay 21, 2026SHARK FIN ROOF ANTENNA SEALING SETTLEMENT Extended Warranty
B063226OtherMay 13, 2026Hood Return
B641224Service bulletinMay 4, 20261. Use of aftermarket accessory hang-on cellular phone holders and/or air fresheners can break the instrument panel air vent slats. Damage a…

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for BMW, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is BMW B510723 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the B510723 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every BMW warranty extension on file lists the ones BMW has filed.

Which vehicles does B510723 cover?

The manufacturer filed it against 3 model years: 2024 BMW X5, 2024 BMW X6, 2024 BMW X7. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.