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Manufacturer communication · Service campaign

BMW service campaign 0065060500

What it saysCustomers may report various issues in the vehicle, to include: Bluetooth Malfunctions Head Unit Performance Telephony Malfunctions NHTSA’s full summary ↓

BMW filed this with NHTSA as a service campaign dated Dec 27, 2024, received Dec 31, 2024, about the electrical system — 1 document under this number: B654024. It names 3 model years (2024–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

Customers may report various issues in the vehicle, to include: Bluetooth Malfunctions Head Unit Performance Telephony Malfunctions

Manufacturer campaign id 0065060500 Kind Service campaign Manufacturer date Dec 27, 2024 Received by NHTSA Dec 31, 2024 Components Electrical System

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
B654024Service campaignDec 27, 202411012101PDF, 320 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Model years it names

Source: as the manufacturer filed them

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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A weekly email, sent only in a week when BMW files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.

What owners reported

Source: NHTSA complaint database

Owners of the 3 model years this bulletin names have filed 70 complaints with NHTSA since 2015. 17 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.

I am submitting a safety complaint regarding a recurring infotainment system failure involving the 2025/2026 BMW X3. While driving, the center display screen suddenly blacks out, which creates a serious safety hazard. This issue first occurred with my personal BMW X3.

2025 BMW X3 · Electrical System · filed with NHTSA Dec 31, 2025 · ODI 11708119

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the electrical system

Source: same model, same component group

89 other manufacturer communications filed against these BMW models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the BMW list.

NumberKindDatedNHTSA’s summary
0061610900Service campaignSep 25, 2026The BCP controls several vehicle functions, including the windscreen wipers and air conditioning actuators. Low current flow may cause exces…
B630526Service bulletinSep 8, 2026After programming the vehicle via ISTA/RSUto I-level …26-03-5xx, customer may reportsome of the interior ambient lighting strips(arrows) may…
0061880900Service campaignAug 27, 2026In vehicles equipped with the Roof Function Center “FZD‑21” variant, a quiescent‑current violation mayoccur if the system fails to enter sle…
0034040300Service campaignAug 20, 2026After replacement of the Integrated Braking system (IB)/Power Brake the total distance covered might be lower than when handed over to the w…
B651926Service bulletinJul 15, 2026Activation of the BMW Intelligent Personal Assistant voice is not possible via the Multifunction Steering Wheel (MFL) button and/or via the…
B840226Service campaignJul 10, 2026Once the Telematics Module (TCB2) enters sleep mode, a BMW Data Services trigger for Remote Services…
B651826Service bulletinJun 23, 2026If BMW Intelligent Personal Assistant is active in the vehicle, once the customer exits the vehicle and a newkey cycle starts, the Intellige…
B651726Service bulletinJun 17, 2026After a factory reset of the head unit, the navigation voice input cannot be activated or deactivated.

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for BMW, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is BMW 0065060500 a recall?

No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the 0065060500 repair free?

A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.

Which vehicles does 0065060500 cover?

The manufacturer filed it against 3 model years: 2024 BMW X1, 2024 BMW X2, 2025 BMW X3. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.