Bentley bulletin 2060120.7
What it saysConvertible hood cannot close - Header trim flap eyelet broken Customer Statement: -Convertible hood cannot close/latch due to a broken eyelet. NHTSA’s full summary ↓
Bentley filed this with NHTSA as a service bulletin dated Oct 12, 2023, received Nov 6, 2023, about the equipment. It names 6 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationConvertible hood cannot close - Header trim flap eyelet broken Customer Statement: -Convertible hood cannot close/latch due to a broken eyelet. The eyelet is part of the trim flap assembly (Figure 1)
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 2060120.7 | Service bulletin | Oct 12, 2023 | 10244686 | PDF, 418 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2019 Bentley Continental GT Cabrio; 2020 Bentley Continental GT Cabrio.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 5 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group29 other manufacturer communications filed against these Bentley models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Bentley list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 2069806/5 | Service bulletin | Mar 25, 2024 | HVAC refrigerant leakage suspected or reports of a damp/musty smell within the cabin - Diagnosis guidelines. Customer statement / workshop… |
| 2073225/1 | Service bulletin | Mar 19, 2024 | Infotainment screen stuck on loading - Message visible within the Infotainment screen. Customer statement / workshop findings: One or a co… |
| 2066236/4 | Service bulletin | Mar 8, 2024 | Unintended sounding of the Alarm siren - Following activation of the ignition or whilst the vehicle is left standing. Customer statement:… |
| 2065895/5 | Service bulletin | Mar 8, 2024 | Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle. Customer statement… |
| 2071558/2 | Service bulletin | Dec 18, 2023 | Front seat belt presenter arm - Broken. Customer statement / workshop findings: Front seat belt presenter arm (driver and/or passenger) is… |
| 2067955/4 | Service bulletin | Dec 18, 2023 | Rotating display/screen - Fault diagnosis - Mechanical malfunction DTC B140107 is evident within 005F. Customer statement / workshop findin… |
| 2061537/7 | Service bulletin | Dec 18, 2023 | Infotainment home screen - Loading messages visible on start up in multiple tiles. Customer statement / workshop findings Upon start-up of… |
| 2055846/9 | Service bulletin | Dec 18, 2023 | Infotainment screen turns red sporadically. Customer statement / workshop findings Infotainment screen 'Goes Red Fully or partially' withi… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Bentley, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Bentley 2060120.7 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 2060120.7 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 2060120.7 cover?
The manufacturer filed it against 6 model years: 2024 Bentley Continental, 2023 Bentley Continental, 2022 Bentley Continental, 2021 Bentley Continental, 2019 Bentley Continental GT Cabrio, 2020 Bentley Continental GT Cabrio. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.