Audi bulletin TSB_2062264_3
What it saysThis bulletin provides information when the rear MMI control panel (SCON) shows the message "software update could not be downloaded. NHTSA’s full summary ↓
Audi filed this with NHTSA as a service bulletin dated Jul 1, 2025, received Aug 5, 2025, about the electrical system. It names 12 model years (2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis bulletin provides information when the rear MMI control panel (SCON) shows the message "software update could not be downloaded.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB_2062264_3 | Service bulletin | Jul 1, 2025 | 11021443 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 12 model years this bulletin names have filed 171 complaints with NHTSA since 2015. 93 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
While operating the vehicle under normal driving conditions, the vehicle suffered an immediate, un-commanded loss of engine power and throttle response. The vehicle displayed a critical dashboard restriction stating: “Maximum engine speed 2500 RPM”, forcing an emergency limp-home mode that instantly created a roadway collision hazard.
2021 Audi A6 · Electrical System · filed with NHTSA Sep 21, 2026 · ODI 11765960
Starter Generator Failed on 10/12/2023 while the car was being driven. Warning received was "Electrical system: Malfunction! Safely stop vehicle" There are multiple reports online of people experiencing similar problems and have had recalls. We never had a recall and this could have caused a fatality. We feel Audi has been negligent
2021 Audi Q7 · Electrical System · filed with NHTSA Oct 12, 2023 · ODI 11549706
The contact owns a 2021 Audi S7. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) and was later informed that the vehicle was also included in NHTSA Campaign Number: 22V861000 (Electrical System) however, parts for the recall repairs were not yet available. The local dealer was not contacted.
2021 Audi S7 · Electrical System · filed with NHTSA Dec 28, 2022 · ODI 11499130
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group734 other manufacturer communications filed against these Audi models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Audi list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_2082223_5 | Service bulletin | Sep 30, 2026 | This bulletin provides information regarding software update KD2* 03.11.00/C (28.14.01). |
| TSB_2081477_7 | Service bulletin | Sep 30, 2026 | This bulletin provides an overview of the combined software updates for cluster 3; PPE/PPC. |
| TSB_2080988_4 | Service bulletin | Sep 30, 2026 | This bulletin provides information when the rear lid only opens/clolses slightly and then stops. |
| TSB_2076899_3 | Service bulletin | Sep 30, 2026 | This bulleti provides information when the message "Parking systems: fault" appears, DTC B200044. |
| TSB_2081155_3 | Service bulletin | Sep 29, 2026 | This Pending Service Solution (PSS) requests that technicians create a record in the PSS data base in instances when the vehicle cannot be u… |
| TSB_2076135_9 | Service bulletin | Sep 29, 2026 | This bulletin provides information when the driver assist systems cause intervention by active front assist. |
| TSB_2078471_6 | Service bulletin | Sep 28, 2026 | This bulletin provides information when the digital key cannot be deleted. |
| TSB_2083387_1 | Service bulletin | Sep 25, 2026 | This bulletin provides information regarding setup in the Audi Connect app for digital key. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Audi, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Audi TSB_2062264_3 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB_2062264_3 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB_2062264_3 cover?
The manufacturer filed it against 12 model years: 2021 Audi A6, 2021 Audi A7, 2021 Audi A8, 2021 Audi Q7, 2021 Audi Q8, 2021 Audi RS and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.