Audi bulletin A9123352071921_1
What it saysThis bulletin requests that technicians create a record in the Pending Service Solutions database in instances where the time is shown incorrectly on the instrument cluster or the MMI display. NHTSA’s full summary ↓
Audi filed this with NHTSA as a service bulletin dated Oct 26, 2023, received Nov 6, 2023, about the electrical system. It names 21 model years (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis bulletin requests that technicians create a record in the Pending Service Solutions database in instances where the time is shown incorrectly on the instrument cluster or the MMI display.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| A9123352071921_1 | Service bulletin | Oct 26, 2023 | 10244548 | PDF, 134 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 21 model years this bulletin names have filed 131 complaints with NHTSA since 2015. 37 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
My 2023 Audi SQ5 Sportback's key fob stopped working, and when I took it into the Audi dealership they said that it is a known issue that if you don't unclog the drain (not sure where that is - was never told I needed to do so) then there can be leaks that affect the wiring and the Comfort Control Module, rendering the vehicle unusable.
2023 Audi SQ5 · Electrical System · filed with NHTSA Jul 9, 2025 · ODI 11672326
Vehicle malfunctioned and stopped in middle of highway with no warning. It forcefully braked to shutdown. Was able to restart car and drive away after a minute. Two days later it had emergency SOS warning on dashboard. Took vehicle in for diagnostic and repair. When pushing software update the module locked up and car would not start.
2023 Audi e-tron · Electrical System · filed with NHTSA Jul 30, 2024 · ODI 11605340
First Incident , in Columbia SC driving in parking lot On Post, approx 10pm, blocking traffic. Car shut down and MMI disappeared. After approximately 20-30 minutes car started, still no screen. I was able to drive it. Next day, Rebooted per Google, took to dealership who said I should make sure I used premium gas.
2023 Audi Q7 · Electrical System · filed with NHTSA Jun 25, 2025 · ODI 11669083
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group1,080 other manufacturer communications filed against these Audi models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Audi list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_2082223_5 | Service bulletin | Sep 30, 2026 | This bulletin provides information regarding software update KD2* 03.11.00/C (28.14.01). |
| TSB_2081477_7 | Service bulletin | Sep 30, 2026 | This bulletin provides an overview of the combined software updates for cluster 3; PPE/PPC. |
| TSB_2080988_4 | Service bulletin | Sep 30, 2026 | This bulletin provides information when the rear lid only opens/clolses slightly and then stops. |
| TSB_2080076_3 | Service bulletin | Sep 30, 2026 | This bulletin provides information when there is an engine warning lamp on; DTC P157000 is logged in the ECM. |
| TSB_2079976_3 | Service bulletin | Sep 30, 2026 | This bulletin provides information when there is occasionally audio output for entertainment when the vehicle is started. |
| TSB_2079975_3 | Service bulletin | Sep 30, 2026 | This bulletin provides informaiton when the sound output pauses automatically after starting the vehicle. |
| TSB_2079974_3 | Service bulletin | Sep 30, 2026 | This bulleitn provides informaiton when there is a translucent rectangle covering the center display. |
| TSB_2079972_4 | Service bulletin | Sep 30, 2026 | This bulletin provides information when the time does not autmotically update when daylight savings time begins or ends. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Audi, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Audi A9123352071921_1 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the A9123352071921_1 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does A9123352071921_1 cover?
The manufacturer filed it against 21 model years: 2023 Audi A4, 2023 Audi A5, 2023 Audi A6, 2023 Audi A7, 2023 Audi A8, 2023 Audi Q5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.