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HomeRecalls Western Star FL-835
Manufacturer recall number

Western Star recall FL-835

Western Star calls it FL-835. NHTSA filed it as campaign 19V769000 on Oct 25, 2019: steering on the 2020 Western Star 4700, 1,331 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
19V7690002020 Western Star 4700SteeringOct 25, 20191,331high
Problem Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Western Star 4700 vehicles. The steering shaft may have been improperly installed, potentially causing a loss of connection between the steering wheel and front axle wheels. Risk This loss of connection would result in a loss of steering control, increasing the risk of a crash. Fix DTNA will notify owners and dealers will inspect the vehicles, correcting the steering shaft installation, as necessary, free of charge. The recall began November 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-835.

The manufacturer’s own words as filed for 19V769000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. FL-835 is the number Western Star assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 19V769000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is FL-835 the same recall as 19V769000?

Yes. FL-835 is Western Star’s own number for it; 19V769000 is NHTSA’s. One recall, two references.

Which vehicles does FL-835 cover?

2020 Western Star 4700, 1,331 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the FL-835 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.