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Manufacturer recall number

Volvo BUS recall SR21-84

Volvo BUS calls it SR21-84. NHTSA filed it as campaign 21V597000 on Aug 2, 2021: equipment adaptive/mobility on the 2009–2021 Volvo BUS 9700, 266 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V5970002009–2021 Volvo BUS 9700Equipment Adaptive/MobilityAug 2, 2021266high
Problem Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations." Risk In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant. Fix Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

The manufacturer’s own words as filed for 21V597000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. SR21-84 is the number Volvo BUS assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V597000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is SR21-84 the same recall as 21V597000?

Yes. SR21-84 is Volvo BUS’s own number for it; 21V597000 is NHTSA’s. One recall, two references.

Which vehicles does SR21-84 cover?

2009–2021 Volvo BUS 9700, 266 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the SR21-84 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.