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Manufacturer recall number

Volvo BUS recall SR20-87

Volvo BUS calls it SR20-87. NHTSA filed it as campaign 20V597000 on Sep 29, 2020: electrical system on the 2020 Volvo BUS 9700, 10 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
20V5970002020 Volvo BUS 9700Electrical SystemSep 29, 202010moderate
Problem Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses. The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing. Risk An engine that can be started while being worked on increases the risk of injury to the service technician. Fix Volvo Bus will notify owners, and will provide a service document describing how to connect and upload the new engine software, free of charge. The recall began November 6, 2020. Owners may contact Volvo Bus customer service at 1-800-463-7738. Volvo Bus's number for this recall is SR20-87.

The manufacturer’s own words as filed for 20V597000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. SR20-87 is the number Volvo BUS assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 20V597000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is SR20-87 the same recall as 20V597000?

Yes. SR20-87 is Volvo BUS’s own number for it; 20V597000 is NHTSA’s. One recall, two references.

Which vehicles does SR20-87 cover?

2020 Volvo BUS 9700, 10 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the SR20-87 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.