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Manufacturer recall number

Tropos recall TRO-21-02

Tropos calls it TRO-21-02. NHTSA filed it as campaign 21V261000 on Apr 13, 2021: electrical system on the 2019 Tropos Able ST, 72 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V2610002019 Tropos Able STElectrical SystemApr 13, 202172high
Problem Tropos Technologies, Inc. (Tropos) is recalling certain 2019 Tropos ABLE ST vehicles. The motor controller firmware may not prevent the vehicle from exceeding 25 mph. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard number 500, "Low Speed Vehicles." Risk Driving over 25 mph in a low speed vehicle increases the risk of injury during a crash. Fix Tropos will notify owners, and dealers will update the motor controller firmware, free of charge. Owner notification letters were mailed beginning April 26, 2021. Owners may contact Tropos customer service at 1-408-571-6104. Tropos number for this recall is TRO-21-02.

The manufacturer’s own words as filed for 21V261000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. TRO-21-02 is the number Tropos assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V261000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is TRO-21-02 the same recall as 21V261000?

Yes. TRO-21-02 is Tropos’s own number for it; 21V261000 is NHTSA’s. One recall, two references.

Which vehicles does TRO-21-02 cover?

2019 Tropos Able ST, 72 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the TRO-21-02 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.