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Manufacturer recall number

Toyota recall 23TB12 / 23TA12

Toyota calls it 23TB12 / 23TA12. NHTSA filed it as campaign 23V720000 on Oct 26, 2023: structure on the 2020–2023 Toyota Highlander, 750,795 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
23V7200002020–2023 Toyota HighlanderStructureOct 26, 2023750,795high
Problem Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2023 Highlander & Highlander Hybrid vehicles. During normal vehicle operation, minor impact to the front lower bumper cover may result in the cover coming loose or detaching. Risk A detached front bumper cover can become a road hazard, increasing the risk of a crash. Fix Dealers will repair or replace the upper and lower front bumper covers as necessary, free of charge. Owner letters were mailed April 22, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB12/23TA12.

The manufacturer’s own words as filed for 23V720000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 23TB12 / 23TA12 is the number Toyota assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 23V720000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 23TB12 / 23TA12 the same recall as 23V720000?

Yes. 23TB12 / 23TA12 is Toyota’s own number for it; 23V720000 is NHTSA’s. One recall, two references.

Which vehicles does 23TB12 / 23TA12 cover?

2020–2023 Toyota Highlander, 750,795 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 23TB12 / 23TA12 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.