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Manufacturer recall number

Thomas Built Buses recall FL-828

Thomas Built Buses calls it FL-828. NHTSA filed it as campaign 19V686000 on Sep 27, 2019: power train on the 2017–2020 Thomas Built Buses SAF-T-Liner C2, 618 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
19V6860002017–2020 Thomas Built Buses SAF-T-Liner C2Power TrainSep 27, 2019618moderate
Problem Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Saf-T-Liner C2 school buses equipped with Detroit DD5 engines and Allison transmissions. The Flex-Plate/Torque Converter fasteners may have been insufficiently tightened. Risk The loose bolts may lead a disabled school bus and result in a school bus evacuation procedure in an uncontrolled traffic situation, increasing the risk of an injury. Fix DTNA will notify owners, and dealers will inspect and tighten the fasteners, as necessary, free of charge. The recall began November 19, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-828.

The manufacturer’s own words as filed for 19V686000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. FL-828 is the number Thomas Built Buses assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 19V686000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is FL-828 the same recall as 19V686000?

Yes. FL-828 is Thomas Built Buses’s own number for it; 19V686000 is NHTSA’s. One recall, two references.

Which vehicles does FL-828 cover?

2017–2020 Thomas Built Buses SAF-T-Liner C2, 618 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the FL-828 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.