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Manufacturer recall number

Prevost recall SR21-12

Prevost calls it SR21-12. NHTSA filed it as campaign 21V951000 on Dec 9, 2021: structure on the 2020–2022 Prevost X3 COM and 1 other Prevost model, 201 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V9510002020–2022 Prevost X3 COM and 1 other Prevost modelStructureDec 9, 2021201high
Problem Prevost Car (US) Inc. (Prevost) is recalling certain 2020-2022 X3 Commuter and X3 Coach buses. The front ceiling panel may come loose and fall. Risk A falling ceiling panel may distract the driver, increasing the risk of a crash, or strike a vehicle occupant, increasing the risk of injury. Fix Prevost Service Centers will reinforce the panel, free of charge. Owner notification letters were mailed December 17, 2021. Owners may contact Prevost customer service at 1-866-870-2046. Prevost's number for this recall is SR21-12.

The manufacturer’s own words as filed for 21V951000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. SR21-12 is the number Prevost assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V951000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is SR21-12 the same recall as 21V951000?

Yes. SR21-12 is Prevost’s own number for it; 21V951000 is NHTSA’s. One recall, two references.

Which vehicles does SR21-12 cover?

2020–2022 Prevost X3 COM and 1 other Prevost model, 201 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the SR21-12 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.