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Manufacturer recall number

PL Custom recall 19E-009

PL Custom calls it 19E-009. NHTSA filed it as campaign 19V400000 on May 29, 2019: equipment on the 2017–2019 PL Custom Type I and 1 other PL Custom model, 41 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
19V4000002017–2019 PL Custom Type I and 1 other PL Custom modelEquipmentMay 29, 201941high
Problem PL Custom Emergency Vehicles Co. (PL Custom Emergency Vehicles) is recalling certain 2017-2019 Titan Type I and Type III ambulances equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The monitors may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed. Risk The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash. Fix PL Custom Emergency Vehicles will work with ASA to notify the affected owners and remedy the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service at 1-800-384-4400 or PL Custom Emergency Vehicles at 1-732-233-1411.

The manufacturer’s own words as filed for 19V400000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 19E-009 is the number PL Custom assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 19V400000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 19E-009 the same recall as 19V400000?

Yes. 19E-009 is PL Custom’s own number for it; 19V400000 is NHTSA’s. One recall, two references.

Which vehicles does 19E-009 cover?

2017–2019 PL Custom Type I and 1 other PL Custom model, 41 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 19E-009 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.