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Manufacturer recall number

Nova BUS recall CR5537

Nova BUS calls it CR5537. NHTSA filed it as campaign 23V866000 on Dec 20, 2023: suspension on the 2023 Nova BUS LFS, 9 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
23V8660002023 Nova BUS LFSSuspensionDec 20, 20239high
Problem Nova Bus (US) Inc. (Nova Bus) is recalling certain 2023 LFS buses. The front air spring suspension hardware may separate from the attachment plate, causing a sudden loss of suspension. Risk A loss of suspension can cause a loss of control and increase the risk of a crash. Fix Nova Bus will replace the attachment plate, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact Nova Bus customer service 1-800-350-6682. Nova Bus number for this recall is CR5537.

The manufacturer’s own words as filed for 23V866000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. CR5537 is the number Nova BUS assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 23V866000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is CR5537 the same recall as 23V866000?

Yes. CR5537 is Nova BUS’s own number for it; 23V866000 is NHTSA’s. One recall, two references.

Which vehicles does CR5537 cover?

2023 Nova BUS LFS, 9 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the CR5537 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.