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Manufacturer recall number

Nova BUS recall CR5512

Nova BUS calls it CR5512. NHTSA filed it as campaign 23V781000 on Nov 21, 2023: structure on the 2023 Nova BUS LFS and 1 other Nova BUS model, 2 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
23V7810002023 Nova BUS LFS and 1 other Nova BUS modelStructureNov 21, 20232high
Problem Nova Bus (US) Inc. (Nova Bus) is recalling certain 2023 LFS and LFS Artic transit buses. The sun visor may detach and fall from the bracket. Risk A detached sun visor can distract the driver or obstruct the view through the windshield, increasing the risk of a crash. Fix Nova Bus will inspect and repair the sun visor fasteners, as necessary, free of charge. Owner notification letters were mailed January 11, 2024. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus number for this recall is CR5512.

The manufacturer’s own words as filed for 23V781000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. CR5512 is the number Nova BUS assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 23V781000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is CR5512 the same recall as 23V781000?

Yes. CR5512 is Nova BUS’s own number for it; 23V781000 is NHTSA’s. One recall, two references.

Which vehicles does CR5512 cover?

2023 Nova BUS LFS and 1 other Nova BUS model, 2 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the CR5512 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.