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Manufacturer recall number

Nova BUS recall CR5397

Nova BUS calls it CR5397. NHTSA filed it as campaign 23V239000 on Apr 4, 2023: exterior lighting on the 2022 Nova BUS LFS, 10 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
23V2390002022 Nova BUS LFSExterior LightingApr 4, 202310minor
Problem Nova Bus (US) Inc. (Nova Bus) is recalling certain 2022 LFS vehicles. The taillights may fail to illuminate when the headlights are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment." Risk Taillights that fail to illuminate may reduce the visibility of the vehicle to other drivers, increasing the risk of a crash. Fix Nova Bus will update the vehicle software, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Nova customer service at 1-800-350-6682. Nova's number for this recall is CR5397.

The manufacturer’s own words as filed for 23V239000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. CR5397 is the number Nova BUS assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 23V239000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is CR5397 the same recall as 23V239000?

Yes. CR5397 is Nova BUS’s own number for it; 23V239000 is NHTSA’s. One recall, two references.

Which vehicles does CR5397 cover?

2022 Nova BUS LFS, 10 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the CR5397 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.