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Manufacturer recall number

Nova BUS recall CR5120E

Nova BUS calls it CR5120E. NHTSA filed it as campaign 21V351000 on May 14, 2021: fuel system, diesel on the 2016–2020 Nova BUS LFS and 1 other Nova BUS model, 644 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V3510002016–2020 Nova BUS LFS and 1 other Nova BUS modelFuel System, DieselMay 14, 2021644critical
Problem Nova Bus is recalling certain 2016-2020 LFS and LFS Artic vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak. Risk A fuel leak in the presence of an ignition source increases the risk of a fire. Fix Dealers will inspect the rail threads, and replace the rail as necessary, free of charge. Owner notification letters were mailed on July 9, 2021. Owners may contact Nova Bus customer service at 1-800-350-6682.

The manufacturer’s own words as filed for 21V351000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. CR5120E is the number Nova BUS assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V351000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is CR5120E the same recall as 21V351000?

Yes. CR5120E is Nova BUS’s own number for it; 21V351000 is NHTSA’s. One recall, two references.

Which vehicles does CR5120E cover?

2016–2020 Nova BUS LFS and 1 other Nova BUS model, 644 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the CR5120E repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.