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HomeRecalls NEW Flyer R23-002
Manufacturer recall number

NEW Flyer recall R23-002

NEW Flyer calls it R23-002. NHTSA filed it as campaign 23V083000 on Feb 15, 2023: electrical system on the 2021–2023 NEW Flyer XE35 and 2 other NEW Flyer models, 219 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
23V0830002021–2023 NEW Flyer XE35 and 2 other NEW Flyer modelsElectrical SystemFeb 15, 2023219critical
Problem New Flyer of America, Inc. (New Flyer) is recalling certain 2021-2022 XE35, 2021-2023 XE40, and 2021-2022 XE60 electric buses. One or more battery packs may accumulate liquid in the battery pack enclosure. Risk The accumulation of liquid inside the battery pack enclosure may lead to an electrical short, increasing the risk of a fire. Fix If liquid accumulation is found, the bus should not be operated, and should be parked outside and away from structures until repaired. Dealers will add four holes and automatic activating drain valves to each battery pack enclosure, free of charge. Owner notification letters were mailed May 3, 2023. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R23-002.

The manufacturer’s own words as filed for 23V083000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. R23-002 is the number NEW Flyer assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 23V083000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is R23-002 the same recall as 23V083000?

Yes. R23-002 is NEW Flyer’s own number for it; 23V083000 is NHTSA’s. One recall, two references.

Which vehicles does R23-002 cover?

2021–2023 NEW Flyer XE35 and 2 other NEW Flyer models, 219 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the R23-002 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.