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Manufacturer recall number

NEW Flyer recall R21-005

NEW Flyer calls it R21-005. NHTSA filed it as campaign 21V244000 on Apr 7, 2021: electrical system on the 2013–2021 NEW Flyer XE35 and 4 other NEW Flyer models, 227 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V2440002013–2021 NEW Flyer XE35 and 4 other NEW Flyer modelsElectrical SystemApr 7, 2021227high
Problem New Flyer of America, Inc. (New Flyer) is recalling certain 2013-2021 XE40, 2019-2021 XE35, 2018-2021 XE60, 2016-2019 XHE40, and 2015 XHE60 vehicles. Firmware errors in the inverters may cause the electric drive system to shutdown. Risk A sudden loss of power increases the risk of a crash. Fix New Flyer will notify owners, and dealers will update firmware software, free of charge. The recall began on April 19, 2021. Owners may contact New Flyer customer service at 1-204-224-6706. New Flyer's number for this recall is R21-005.

The manufacturer’s own words as filed for 21V244000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. R21-005 is the number NEW Flyer assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V244000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is R21-005 the same recall as 21V244000?

Yes. R21-005 is NEW Flyer’s own number for it; 21V244000 is NHTSA’s. One recall, two references.

Which vehicles does R21-005 cover?

2013–2021 NEW Flyer XE35 and 4 other NEW Flyer models, 227 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the R21-005 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.