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Manufacturer recall number

MCI recall SB 477

MCI calls it SB 477. NHTSA filed it as campaign 19V924000 on Dec 27, 2019: suspension on the 2018–2020 MCI D4500 and 1 other MCI model, 276 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
19V9240002018–2020 MCI D4500 and 1 other MCI modelSuspensionDec 27, 2019276high
Problem Motor Coach Industries (MCI) is recalling certain 2018-2020 D4505 and D4500 coaches equipped with an optional steerable tag axle. The tag axle mounting block clamps that retain the tie rod to obtain the forward steer orientation may slip, resulting in the tag axle being out of alignment. Risk If the tag axle becomes misaligned with the front of the vehicle, the rear of the vehicle may strike other vehicles or pedestrians, increasing the risk of a crash or injury. Fix MCI will notify owners, and dealers will replace the block clamps and retorque the fasteners, free of charge. The recall began February 19, 2020. Owners may contact MCI customer service at 1-800-241-2947.

The manufacturer’s own words as filed for 19V924000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. SB 477 is the number MCI assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 19V924000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is SB 477 the same recall as 19V924000?

Yes. SB 477 is MCI’s own number for it; 19V924000 is NHTSA’s. One recall, two references.

Which vehicles does SB 477 cover?

2018–2020 MCI D4500 and 1 other MCI model, 276 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the SB 477 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.