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Manufacturer recall number

MCI recall R21-010

MCI calls it R21-010. NHTSA filed it as campaign 21V748000 on Sep 24, 2021: electrical system on the 2017–2021 MCI D4000 and 8 other MCI models, 2,455 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V7480002017–2021 MCI D4000 and 8 other MCI modelsElectrical SystemSep 24, 20212,455critical
Problem Motor Coach Industries (MCI) is recalling certain 2018 D4000, 2018-2020 D4005, D4000ISTV, 2017-2020 D4500, D4505, 2018-2021 J3500, 2017-2021 J4500, 2020 D4520, and 2018-2021 D45CRTLE motorcoaches. The Main Distribution Panel (MDP) located within the battery compartment contains a circuit board that may fail. Risk MDP circuit board failure can result in a fire or an unexpected vehicle shutdown, increasing the risk of a crash. Fix MCI Service Centers will remove the MDP and install a new main disconnect and circuit breaker panel, free of charge. Owner notification letters were mailed November 12, 2021. Owners may contact MCI's customer service at 1-800-241-2947. MCI's number for this recall is R21-010.

The manufacturer’s own words as filed for 21V748000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. R21-010 is the number MCI assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V748000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is R21-010 the same recall as 21V748000?

Yes. R21-010 is MCI’s own number for it; 21V748000 is NHTSA’s. One recall, two references.

Which vehicles does R21-010 cover?

2017–2021 MCI D4000 and 8 other MCI models, 2,455 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the R21-010 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.