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Manufacturer recall number

Mack recall SC0408

Mack calls it SC0408. NHTSA filed it as campaign 17V535000 on Aug 31, 2017: steering on the 2016 Mack Pinnacle (chu) and 1 other Mack model, 439 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
17V5350002016 Mack Pinnacle (chu) and 1 other Mack modelSteeringAug 31, 2017439high
Problem Mack Trucks, Inc. (Mack) is recalling certain 2016 Pinnacle CHU and CXU diesel trucks equipped with certain Dana steer axles. The castellated nut and cotter pin on the steer axles may not have been properly torqued, allowing the tie rod to loosen within the steer axle. Risk If the tie rod loosens, it may disconnect from the steering knuckle, causing a complete loss of steering, increasing the risk of a crash. Fix Mack will notify owners, and dealers will inspect the torque of the castellated nut and tie rod, tightening it as necessary. If the tie rod stud and knuckle on units cannot be sufficiently torqued, the dealer will replace the knuckle and tie rod end assembly, free of charge. The recall began on October 17, 2017. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0408.

The manufacturer’s own words as filed for 17V535000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. SC0408 is the number Mack assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 17V535000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is SC0408 the same recall as 17V535000?

Yes. SC0408 is Mack’s own number for it; 17V535000 is NHTSA’s. One recall, two references.

Which vehicles does SC0408 cover?

2016 Mack Pinnacle (chu) and 1 other Mack model, 439 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the SC0408 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.