⌘K
HomeRecalls Keystone 21-403
Manufacturer recall number

Keystone recall 21-403

Keystone calls it 21-403. NHTSA filed it as campaign 21V178000 on Mar 16, 2021: electrical system on the 2021 Keystone Cougar, 31 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V1780002021 Keystone CougarElectrical SystemMar 16, 202131moderate
Problem Keystone RV Company (Keystone) is recalling certain 2021 Cougar 29MBS, 30RLS, 315RLS, 316RLS, 32BHS, 353SRX, 364BHL, and 368MBI trailers equipped with the Off the Grid (OTG) Solar package. The inverter may have been incorrectly wired, causing power to energize the shore power connection, when in use. Risk An energized shore power connection can cause an electrical shock, increasing the risk of injury. Fix Keystone will notify owners, and dealers will test the inverter function, and rewire it if necessary, free of charge. The recall began March 24, 2021. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 21-403.

The manufacturer’s own words as filed for 21V178000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 21-403 is the number Keystone assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V178000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 21-403 the same recall as 21V178000?

Yes. 21-403 is Keystone’s own number for it; 21V178000 is NHTSA’s. One recall, two references.

Which vehicles does 21-403 cover?

2021 Keystone Cougar, 31 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 21-403 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.