Keystone recall 20-384
Keystone calls it 20-384. NHTSA filed it as campaign 20V491000 on Aug 19, 2020: equipment on the 2021 Keystone Outback, 27 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.
What NHTSA has under this number
Source: 49 CFR Part 573 filings| NHTSA campaign | Vehicles | Component | Filed | Affected | Severity |
|---|---|---|---|---|---|
| 20V491000 | 2021 Keystone Outback | Equipment | Aug 19, 2020 | 27 | high |
The manufacturer’s own words as filed for 20V491000. Every model year it covers, the build window and the filed PDFs →
Two numbers, one recall
Every safety recall carries two identifiers. 20-384 is the number Keystone assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 20V491000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.
The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.
Check one specific vehicle
Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.
Common questions
Source: NHTSA, 49 CFR Part 573Is 20-384 the same recall as 20V491000?
Yes. 20-384 is Keystone’s own number for it; 20V491000 is NHTSA’s. One recall, two references.
Which vehicles does 20-384 cover?
2021 Keystone Outback, 27 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.
Does the 20-384 repair cost anything?
No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.