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Manufacturer recall number

Keystone recall 20-382

Keystone calls it 20-382. NHTSA filed it as campaign 20V428000 on Jul 24, 2020: electrical system on the 2020–2021 Keystone Fuzion and 1 other Keystone model, 594 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
20V4280002020–2021 Keystone Fuzion and 1 other Keystone modelElectrical SystemJul 24, 2020594moderate
Problem Keystone RV Company (Keystone) is recalling certain 2020-2021 Keystone Fuzion (models 357, 369, 373, 379, 419, 424, 427, 429 and 430) and Impact (models 26V, 28V, 29V, 311, 317, 330, 343, 359, 367 and 415) toy hauler travel trailers. The generator transfer switch may be incorrectly wired with the transfer switch "Line" wiring (shore cord) and "Load" wiring (power center wiring) reversed, allowing the generator power to energize the shore power connection. Risk A generator that is able to energize the shore power connection may increase the risk of injury. Fix Keystone will notify owners, and dealers will run the generator to check for the proper power output, correcting the wiring as necessary, free of charge. The recall began August 27, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 20-382. Note: If there is no power inside the unit while the generator is running, owners are instructed to discontinue using the generator until the recall remedy is performed.

The manufacturer’s own words as filed for 20V428000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 20-382 is the number Keystone assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 20V428000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 20-382 the same recall as 20V428000?

Yes. 20-382 is Keystone’s own number for it; 20V428000 is NHTSA’s. One recall, two references.

Which vehicles does 20-382 cover?

2020–2021 Keystone Fuzion and 1 other Keystone model, 594 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 20-382 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.