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Manufacturer recall number

Jeep recall 20C

Jeep calls it 20C. NHTSA filed it as campaign 25V472000 on Jul 17, 2025: seats on the 2023–2024 Jeep Grand Cherokee, 121,398 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
25V4720002023–2024 Jeep Grand CherokeeSeatsJul 17, 2025121,398high
Problem Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints." Risk Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash. Fix Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.

The manufacturer’s own words as filed for 25V472000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. 20C is the number Jeep assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 25V472000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is 20C the same recall as 25V472000?

Yes. 20C is Jeep’s own number for it; 25V472000 is NHTSA’s. One recall, two references.

Which vehicles does 20C cover?

2023–2024 Jeep Grand Cherokee, 121,398 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the 20C repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.