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Manufacturer recall number

Infiniti recall R21A9

Infiniti calls it R21A9. NHTSA filed it as campaign 21V599000 on Aug 2, 2021: back over prevention on the 2021 Infiniti Q50 and 2 other Infiniti models, 3,569 vehicles potentially affected. One recall, two numbers — the dealer quotes the manufacturer’s, the federal record carries NHTSA’s.

What NHTSA has under this number

Source: 49 CFR Part 573 filings
NHTSA campaignVehiclesComponentFiledAffectedSeverity
21V5990002021 Infiniti Q50 and 2 other Infiniti modelsBack Over PreventionAug 2, 20213,569minor
Problem Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." Risk A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. Fix Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.

The manufacturer’s own words as filed for 21V599000. Every model year it covers, the build window and the filed PDFs →

Two numbers, one recall

Every safety recall carries two identifiers. R21A9 is the number Infiniti assigned in its own system: it is what appears on the owner letter, on the dealer’s service screen and on the repair order. 21V599000 is the number NHTSA filed the same recall under when the manufacturer reported it, and it is the one every federal record, this site included, is keyed on.

The repair is free by federal law for vehicles up to fifteen years old. Whether one particular vehicle is included is settled by its VIN against the manufacturer’s build list, not by its model year.

Check one specific vehicle

Both lookups check a VIN against the manufacturer’s own list and say whether the repair is still outstanding on that vehicle.

Common questions

Source: NHTSA, 49 CFR Part 573

Is R21A9 the same recall as 21V599000?

Yes. R21A9 is Infiniti’s own number for it; 21V599000 is NHTSA’s. One recall, two references.

Which vehicles does R21A9 cover?

2021 Infiniti Q50 and 2 other Infiniti models, 3,569 vehicles by the manufacturer’s count. A recall covers a build range, so the VIN decides whether one particular vehicle is in it.

Does the R21A9 repair cost anything?

No. The manufacturer must remedy a safety defect at no charge for vehicles up to 15 years old from first sale.